Retail & Processing Store Manager - Manning

Goodwill Industries of Alberta; Edmonton; On-site; CAD 61,000 - 74,000; Full time

Job summary

A leading charitable organization in Canada seeks a Store Manager to oversee operations, enhance sales performance, and lead a dedicated team. Ideal candidates will have at least five years of retail management experience and a passion for community impact. Successful management of store budgets and a focus on exceptional customer service are essential. Flexible scheduling and strong leadership skills are required for this full-time role.

Qualifications

• Minimum five years of management experience, preferably in retail.
• Proven experience in staff development and performance management.
• Strong decision-making skills with ability to motivate team members.

Responsibilities

• Lead store operations including donation collections and personnel management.
• Develop strategic plans to maximize sales performance.
• Provide exceptional customer service in a welcoming environment.

Skills

Staff selection

Leadership

Customer service

Budget management

Communication

Decision-making

Team morale

Education

High school diploma or equivalent

Post-secondary education in business or retail management

Tools

Retail systems

Job description

Overview

Job Type : Full-time, Salaried (Up to hours / week)

Schedule : Weekdays, evenings, and weekends

Salary : $61, - $74, annually

Great Work. Great People. Great Place. GREAT Purpose.

Are you looking for a career that makes a real difference in the lives of Albertans? Do you want to be part of a growing organization with opportunities for development? Do you want to look forward to coming to work every day? Do you want to work with others to make a difference with dignity and joy? Then Goodwill Industries of Alberta is the place for you!

About Goodwill :

Goodwill is dedicated to providing people with disabilities the opportunity to find meaningful employment. This is made possible as a direct result of the generosity of Albertans in our community who choose to donate to Goodwill, where these items are resold through our successful retail stores. Our dedicated, ambitious and hard-working team members are the key to our success. By showing that we care, working as a team, continuously improving, and being accountable, our organization is driven towards GREATness, all the while inspiring Albertans to make a difference.

What you’ll be doing

• Leading all aspects of store operations, including donation collections, material processing, sales, personnel management, and health and safety initiatives.
• Developing and implementing strategic plans in alignment with corporate goals.
• Maximizing sales performance through effective merchandising, inventory control, and achievement of sales targets.
• Managing the store budget, overseeing expenses, and ensuring financial goals are met.
• Ensuring all cash handling procedures, reports, and audits are conducted accurately and in a timely manner.
• Providing exceptional customer service and ensuring a welcoming and organized store environment.
• Managing donation flow, including sorting, pricing, and merchandising, to meet or exceed production goals.
• Hiring, training, coaching, and evaluating store team members; ensuring strong team morale and productivity.
• Supporting program participants assigned to the store and ensuring inclusive mission integration.
• Overseeing building maintenance and cleanliness of the sales floor, donation area, and exterior spaces.
• Enforcing loss prevention practices and health and safety policies to ensure a safe environment for staff and customers.
• Collaborating with the executive team to provide input on strategic direction and improvements.
• Acting as a representative of Goodwill's culture and mission at all times.

What you bring to the table

• Minimum high school diploma or equivalent; post-secondary education in business or retail management is preferred.
• Minimum five (5) years of management experience, preferably in a retail environment.
• Proven experience in staff selection, development, and performance management.
• Strong decision-making and leadership skills with the ability to motivate and hold team members accountable.
• Excellent written and verbal communication skills.
• Demonstrated ability to manage budgets, meet targets, and adapt to changing priorities.
• Strong computer skills and familiarity with retail systems; knowledge of timecard software is an asset.
• A flexible schedule, including availability for evenings and weekends.
• Physically able to stand, walk, and lift heavy items frequently in a warehouse / retail environment.
• A Class 5 Driver’s License is an asset.
• You lead by example and contribute to a positive, respectful, and safe workplace.
• You value feedback, continuous improvement, and recognize the efforts of others.
• You are mission-driven and dedicated to making a positive community impact
• Please note that the selected candidate will be required to complete a Criminal Record Check.

We thank all applicants for their interest in being a part of our GREAT purpose!

Goodwill Industries of Alberta is an equal opportunity employer and prohibits discrimination of any kind. If there are any questions or you require accommodations, please contact [...missing contact info...].