Retail Operations Supervisor

PetSmart Charities; Penticton; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading retail company in Canada is seeking a Retail Operations Supervisor to drive operational excellence and manage store activities, including inventory management and associate leadership. The ideal candidate will have over 2 years of supervisory experience in a customer-focused environment and be flexible with scheduling. Join us to make a meaningful impact in pet care and retail operations.

Qualifications

• 2+ years of retail supervisory experience.
• Full-time availability and flexible schedule.
• Proficiency in computer applications.

Responsibilities

• Support and guide sales associates in merchandise handling.
• Manage inventory levels and conduct regular audits.
• Oversee store operations and ensure compliance with policies.

Skills

Customer-focused

Strong written and verbal communication

Organizational skills

Ability to react under pressure

Attention to detail

Tools

Computer applications

Job description

Overview

Retail Operations Supervisor (PetSmart’s Process Lead) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is responsible for merchandising and inventory management, pet care operations, opening and/or closing the store, overseeing associates, and maintaining a safe and organized environment.

Responsibilities

People Leadership

• Support and guide sales associates in merchandise handling, providing training on product knowledge and presentation standards.
• Facilitates the associate experience and supports associate development. This includes training, onboarding, mentoring, coaching for growth, and providing feedback into associate performance reviews, disciplinary action and promotions.
• Delegate and validate completion of daily tasks.
• Lead and direct associates when acting as the leader on duty.
• Address and administer associate complaints and grievances.
• Recognizes and celebrates associates driving overall associate engagement.

Store Operations And Overall Store Experience

• Execute merchandise strategies to optimize sales, including receiving of product, product placement, seasonal displays, and promotional setups.
• Manage inventory levels, conduct regular audits, and analyze sales trends to make informed recommendations for stock replenishment and markdowns.
• Assist in maintaining accurate inventory records, conducting regular audits, and addressing discrepancies.
• Operate point-of-sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies.
• Maintain store standards and lead a culture of empowerment by ensuring compliance with Policies and Procedures (P&Ps) and Code of Ethics.
• Shared responsibility with store opening and closing procedures to uphold our brand promise.
• Complete monthly live cycle counts and address discrepancies.
• Responsible for pet care maintenance, commitment standards (cleaning, feeding, providing water, etc.) and caring for new arrival and sick pets.
• Ensure pet parents have a positive experience with online orders including pick-up in store or ship from store.
• Support the associate and pet parent experience at all levels and ensure pets in our care are safe and healthy.
• Take immediate action and report when a sick/injured pet is identified in the store; transport to the vet as needed.
• Follow Policies and Procedures to prepare for and receive new store owned pet arrivals. Ensure pets are healthy to move to sales floor after quarantine period.

Qualifications

• 2+ years of retail supervisory experience in a customer-focused environment.
• Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.

SUPERVISORY RESPONSIBILITY

• No direct reports, however, are expected to guide and support the development of other associates.
• Provides feedback on associate performance to direct supervisor.
• Acts as the Leader when other Leaders are not in the store. This includes supervising associates, assigning tasks and addressing concerns.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms; stoop, kneel, crouch, talk and hear. Specific vision abilities required include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required include depth perception.
• While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with pet hair. The noise level is moderate; associates may be exposed to high noise levels at times. Exposure to live animals and handling is common.

Do What You Love

Join us for a chance to make a meaningful impact every day. Whether it’s helping a customer choose their first fish, celebrating a pet’s birthday, or seeing the smile on a pet parent’s face after a fresh groom, you’ll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, united by a passion for pets.

We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We’re excited to hear your story and learn more about you! Apply Now!

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at https://benefits.petsmart.com/ca/

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.