Retail Operations Lead

Insight Global; Vancouver; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading recruitment firm is seeking a candidate for their North American Retail Operations Team. This role focuses on providing operational support to retail stores, requiring 2 years of experience in corporate coordination or related roles along with retail experience. Successful candidates will excel in cross-functional collaboration, problem-solving, and project management to drive operational efficiency.

Qualifications

• 2 years of experience in a corporate coordination or project role.
• Retail experience preferred.
• Ability to manage multiple projects under tight deadlines.

Responsibilities

• Lead cross-functional meetings to align strategies and objectives.
• Communicate operational needs clearly to teams.
• Create implementation and communication plans across retail audiences.
• Address operational issues and work with teams for solutions.

Skills

Coordination in corporate settings

Project management

Cross-functional collaboration

Problem-solving

Job description

Overview

Job Description

Day to Day

The North American Retail Operations Team delivers best in class operational support to the clients NA (North America) Retail Stores. They act as a liaison between the corporate office and stores to deliver key organizational programs, priorities, and objectives. We are responsible for driving retail priorities that ensure any operational issues are quickly prioritized and resolved. The Daily Operations team is responsible for collaborating across the organization to deliver a best-in class experience and create the environment for successful execution of cross functional and ops led initiatives for our retail teams

Responsibilities

• Cross-functional Collaboration + Leadership: Lead and participate in cross-functional meetings to align operational and initiative strategies with broader organizational goals and objectives. Provide insights and expertise on operational considerations to inform decision making processes. Responsible for identifying areas for cross-functional collaboration and bringing the right people together to propel work forward

• Communicate Effectively: Foster open communication channels with cross-functional teams. Clearly articulate operational needs of the NA Retail Stores, objectives, and priorities to ensure alignment and collaboration

• Operational Planning + Timeline Management: Responsible for creating implementation and communication plans across all retail audiences. Work in partnership with the Strategic Planning team to track and calendar all communications and initiative timelines to mitigate risk to store capacity.

• Provide options and impacts to cross functional stakeholder and decision makers with a clear recommendation

• Written Communication + Resource Management: Responsible for delivering operationally sound written communications and resources for all process updates and initiative implementation in partnership with subject matter experts.

• Change management + sustainment: Supporting cross-functional partners in the change management and sustainment of initiatives (ensuring partners have operationally strong change management plans). Supporting partners in checking and verifying initiative delivery via retail feedback channels (responding with solutions accordingly).

• Continuous Process + Operational Improvement: Drive a culture of continuous improvement by identifying opportunities to streamline processes and enhance operational efficiency.

• Problem-Solving: Address any operational issues that arise. Work with relevant teams to find solutions and minimize impact on store operations

• Urgent Day-to-Day Response: Escalate and drive the solution of in the moment/urgent operational issues that impact stores.

Equal Opportunity

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Qualifications

Required Skills & Experience

• 2 years of experience in a corporate setting in a coordination, project or communications related role

• Retail experience (can be from previous store experience)

• Organization and Cross-functional Collaboration: Experience working on highly cross functional teams.

• Ability to organize, set priorities and manage multiple projects on tight deadlines. Ability to hold cross-functional partners and peers accountable

Nice to Have Skills & Experience

• Previous lululemon experience

• Project Managers/Coordinator experience