Retail Key Holder

Skechers; Hamilton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A global footwear company is looking for a Key Holder in Hamilton, Ontario. In this role, you will assist in overseeing store operations, support sales goals, and mentor team members in delivering exceptional customer service. The ideal candidate will possess strong problem-solving skills and previous experience in retail, although it is not a strict requirement. With a starting pay of $20.76, there are opportunities for career advancement within the organization -- join us to step into your next retail career!

Benefits

Competitive pay with regular increases

Generous employee discounts

Flexible work schedules

On-the-job training

Career advancement opportunities

Additional benefits discussed during interviews

Qualifications

• Ability to work a varied schedule, including weekends and holidays.
• Previous experience in retail or hospitality preferred but not required.
• Sales skills to drive revenue and meet targets.

Responsibilities

• Engage with customers to provide expert advice on products.
• Supervise daily store operations including opening and closing.
• Mentor team members to enhance their retail skills.
• Contribute to achieving store and individual sales targets.
• Execute merchandising plans and maintain store cleanliness.

Skills

Customer Service Management

Problem Solving

Team Leadership

Sales Skills

Organization

Education

High school diploma or equivalent

Job description

WHO WE ARE:

Headquartered in Southern California, Skechers—the Comfort Technology Company®—has spent over 30 years helping men, women, and kids everywhere look and feel good. Comfort innovation is at the core of everything we do, driving the development of stylish, high-quality products at a great value. From our diverse footwear collections to our expanding range of apparel and accessories, Skechers is a complete lifestyle brand.

ABOUT THE ROLE:

As a Key Holder, better known as a “Floor Leader,” at Skechers, you’ll take on an essential Retail Leadership Role, contributing to store operations and mentoring your team to deliver exceptional customer service. In this entry-level management role, you’ll oversee daily operations, support sales goals, and help maintain the store's premium shopping environment. Whether you're looking to advance your Retail Manager career, refine your skills as a Key Holder, or grow into a Retail Management role, this opportunity offers room to thrive within the Skechers global brand.

COMPENSATION RATE

STARTING RATE: $20.76

BENEFIT HIGHLIGHTS:

• Competitive pay with regular increases.

• Generous discounts on Skechers footwear, apparel, and accessories (including exclusive Friends and Family discounts!).

• Flexible schedules to support work-life balance.

• On-the-job training to strengthen skills in Retail Leadership Roles, Customer Service Management, and store operations.

• Opportunities for career advancement in Retail Management with a global brand like Skechers.

• Additional Benefits & Perks to be reviewed during the interview process.

WHAT YOU WILL DO:

• Customer Service Management: Engage with customers to deliver expert advice on Skechers products, ensuring every shopper leaves with the perfect fit and great experience.

• Retail Leadership Role: Supervise daily operations, including store opening and closing procedures as required, ensuring security protocols and excellent operational standards.

• Team Leadership: Mentor and support team members to grow their skills in entry-level retail that include customer service, sales, and daily operations.

• Sales and Goals: Actively contribute to achieving store and individual sales targets by implementing effective selling techniques and promoting key Skechers products.

• Store Operations: Execute merchandising plans, restock products, and maintain store cleanliness to enhance the shopping environment.

• Retail Supervisor Duties: Oversee stock and inventory routines while collaborating with store management to address operational needs.

• Problem Solving: Proactively identify and resolve in-store challenges to ensure a smooth shopping experience for customers.

WHAT WE NEED FROM YOU:

• Ability to work a varied schedule, including evenings, weekends, and holidays.

• Problem solving skills to resolve any issues that may arise in-store.

• Highly organized to manage inventory, staffing, and other operational tasks.

• Ability and desire to foster a respectful, safe, and fun environment for Skechers store employees.

• Comfortable mentoring team members and communicating with all levels of the store team.

• Acts with a sense of confidentiality and urgency.

REQUIREMENTS:

• High school diploma or equivalent preferred but not required.

• Previous experience as a Key Holder, Shift Leader, or Retail Supervisor in retail, restaurant, or hospitality industry is preferred but not required.

• Sales skills to drive revenue growth and meet targets.

• Excellent communication skills in written, verbal and interpersonal skills.

• Must be at least 18 years of age at time of application.

Step into y our next retail career with Skechers!

About Skechers Skechers, a global Fortune 500® company, developsand markets a diverse range of lifestyle and performance footwear, apparel, and accessories. Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,300 Skechers retail locations.

Equal Employment Opportunity Skechers is an equal opportunity employer and, as such, Skechers is committed to providing equal employment opportunities to all applicants and employees. Skechers employs and treats any and all applicants and employees on the basis of merit, qualifications, and competence. No question on this application is used for the purpose of limiting or excusing an applicant from consideration for employment.

Reasonable Accommodation I understand that Skechers makes reasonable accommodations for disabled employees if requested, unless to do so would pose an undue hardship, in accordance with applicable legislation. It is your responsibility to notify Human Resources if you require a reasonable accommodation to fulfill the essential functions of your job.