Restaurant Reservations Host

The Wickaninnish Inn; Tofino; On-site; CAD 30,000 - 60,000; Full time

Job summary

A luxury oceanfront resort in Tofino is seeking a Restaurant Reservations Host to manage reservations and ensure high-quality guest service. Ideal candidates will have fine dining experience and a passion for hospitality. Responsibilities include seating guests, managing reservations, and ensuring a smooth dining experience. Offering $20.00 per hour with opportunities for growth and learning in a prestigious environment.

Qualifications

• Willingness to learn in a team environment and be constantly challenged.
• Previous fine dining or host/hostess experience required.
• Professional attitude and appreciation for detail.

Responsibilities

• Ensure efficient and personalized guest service.
• Manage detailed restaurant reservations.
• Inspect dining areas and keep restaurant guest-ready.

Skills

Fine dining experience

Guest service

Attention to detail

Ability to lift 25 lbs

Positive attitude

Education

Valid Serving It Right Certification

Tools

Res Diary

Silverware POS

Maestro

Job description

Open to International applicants with valid Canadian Work permits: Yes

Join our Restaurant Team as a Restaurant Reservations Host, where you have the opportunity to learn and grow in a Relais & Chateaux property, also recognized by Forbes, Michelin (Two Keys), AAA 4-Diamond, and T&L’s World’s Best Hotel.

Overview

As a Restaurant Reservations Host you will:

Responsibilities

• Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards
• Lead by example and be a pro-active member of The Pointe Restaurant Team
• Manage detailed restaurant reservations via the Inn’s Property Management System, email, and over the phone
• Floor management including server/table section assignment to ensure a smooth pace of service
• Welcoming and seating guests
• Receive and effectively communicate room service orders from guests, and process through use of Silverware POS; assisting with delivery when necessary
• Assist service team when necessary
• Inspect dining and serving areas and equipment; keeping the restaurant guest ready at all times
• Ensure menus are always up to date and presentable
• Various administration tasks including, but not limited to, reservation email requests, internal correspondence, e-commerce
• Perform quality assurance checks and address guest comments and complaints

Responsibilities & Qualifications

The Wickaninnish Inn is committed to the principles of equality and diversity in the workplace. We aim to hire the best candidate for the position based on their qualifications and merit in terms of knowledge, skills, and experience.

Our ideal candidate will embody the West Coast culture, while still being committed to the art of hospitality and pursuit of excellence. They will have:

• Willingness to learn in a team environment and be constantly challenged to grow within the restaurant team
• Previous fine dining or host/hostess experience required
• A professional attitude and an appreciation for detail
• A passion for guest service, appreciation of food & beverages and desire for continual education
• Ability to lift and carry up to 25 lbs/11.3 kgs
• Professional and positive attitude in every aspect of the position
• Consistent punctuality and dedication
• A calm, polite and composed demeanor
• Previous experience with hotel and restaurant reservations software such as Maestro and Res Diary, Silverware, an asset
• A desire to contribute exciting and innovative ideas towards the ongoing improvement of The Pointe Restaurant and the Wickaninnish Inn as a whole
• Valid Serving It Right Certification

A mutual understanding of your employment duration will be determined during your interview

20.00 per hour

Benefits

In order to apply for this career opportunity, send your resume and cover letter by clicking Apply Now. By submitting an application you are attesting that the information given is accurate and you give consent to The Wickaninnish Inn to verify through means of previous employer contact and collection of information directly or indirectly through public social media. As we receive a high volume of e-mails, we are only able to respond directly to you if your Resume and interests align with our currently available positions.