Residential Support Worker – Satellite House

Bissell Centre; Edmonton; On-site; CAD 40,000 - 55,000; Full time

Job summary

A community support organization in Edmonton is seeking a Residential Support Worker to assist residents in their daily living activities and support their care plans. This role requires strong communication skills and experience working with high-risk populations. The position involves a rotating shift schedule and aims to create a supportive living environment for individuals overcoming adversity. Opportunities for professional development and training are provided.

Benefits

Opportunities for training and development

Supportive team environment

Qualifications

• Minimum of one-year related employment experience with high-risk populations.
• Familiar with issues of poverty and houselessness.
• Knowledge of trauma-informed practices is an asset.

Responsibilities

• Support residents in meeting care plan goals.
• Maintain accurate case file notes.
• Advocate for resident needs.

Skills

Strong written and verbal communication

Interpersonal skills

Time management

Problem-solving

Advocacy skills

Education

Degree or Diploma in Human Services

Job description

Overview

WHO WE AREThrough the vision to eliminate poverty in our community and guided by a passionate concern for the dignity and well-being of each individual, Bissell Centre’s work is based on building relationships, hope and trust. Our mission is to work with others to empower people to move from poverty to cultural, social, and economic prosperity. We empower people to meet their own basic daily needs, participate in community and have sustainable livelihoods, secure housing, feel hope for the future and make plans for a prosperous life. By joining Bissell Centre, you will become part of a fast-paced and dedicated team that works together to realize our vision. Are you a Social Work Professional looking to make an impact in your community? Do you have endless optimism, ready to move and create change in the community? Our community comes from all walks of life and so do we. Through our programs we work to empower people from meeting their own basic daily needs to having sustainable livelihoods, secure housing, and feeling hope for the future and make plans for a prosperous life. By joining Bissell Centre, you will become part of a fast-paced and dedicated team that works together to realize our vision.

Currently, Bissell Centre is looking for an individual wanting to join our Housing team. Are you ready to be a Residential Support Worker and make an impact in our community?

About the role

ABOUT THE ROLE

The Residential Support Worker (Hope Terrace House), under the direction of the Team Lead is responsible for supporting and encouraging residents living at the Hope Terrace House. They are required to support and provide activities of daily living support. The RSW is also responsible for having a good working knowledge of resident care plans as laid out by the Care Team. The RSW will support and hold residents accountable to completing their agreed upon care plan. They will utilize a holistic approach by incorporating emotional, spiritual, mental and physical wellness through a client-centered and trauma informed approach. They will develop positive communication and rapport with residents. Conflict resolution is an integral part of the RSW role. Due to the nature of the position the RSW will occasionally experience emotional escalations from and between participants and will work through these incidents, in collaboration with the Hope Terrace Care Team, to come to healthy resolution.

This position requires individuals who are willing to work on a 365 rotating shift rotation which includes holidays and weekends and can include nights.

Duties and Responsibilities

• Program Delivery: Implement strategies that support residents in meeting the goals laid out in their care plan
• Facilitate and promote a team focused philosophy that leads to a positive work
• Support the work of the Hope Terrace Care Team; this includes keeping accurate records and executing strategies designed for each resident
• Advocate for the needs of residents with community resources, income supports, medical concerns
• In collaboration with the team, ensure Orbit charting, tracking and forms are completed on time
• Provide support with residents community; this includes occasional transportation to appointments and community integration
• Provide practical assistance to residents that enhance daily living skills, foster accountability and overall well-being
• Initiate and lead programming for house residents
• In collaboration with Hope Terrace Care Team, assist participants in pest control, hygiene management, apartment maintenance, and daily living skills
• Provide support for residents by assisting with appointment reminders, scheduling, and cancelling appointments, assist with navigating social service systems
• Support management of the home including maintenance requests, monitoring cleaning and cooking weekly dinners
• Provide de-escalation, resident / roommate mediation and conflict solutions
• Perform other building and / or program duties as required
• General and Administrative: Maintain accurate written case file notes, computer records, update program databases (Orbit), program information, and critical incident reports within established time standards
• Maintain accurate expense logs for reimbursement
• Participate in probationary and annual performance reviews
• Complete daily shift tracking as required
• Attend scheduled staff and supervision meetings
• Perform other duties as required

Financial

Collect payments from residents for rental insurance, rental payments, and the

Qualifications

Education and Experience

Degree or Diploma in Human Services

Minimum of one-year related employment experience (e.g., high-risk populations, Fetal Alcohol Spectrum Disorder, Supportive Housing Experience)

Knowledge, Skills and Abilities

Strong written and verbal communication and interpersonal skills, result oriented, good time management, strong organizational, problem-solving, reliable and advocacy skills

Familiar with issues of poverty, houselessness, and Edmonton’s urban core

Familiar with high-risk populations and an understanding of Aboriginal cultures, history, and current issues

Knowledge of Recovery informed approach, FASD Informed approach, Client-Centered approach, Trauma Informed Practice will be considered an asset

Strong active listening skills will be considered an asset

Licenses

Class 5 drivers license preferred

In-depth knowledge of Indigenous practices and culture will be considered an asset

Ability to speak Cree, Blackfoot, Michif, Inuit or Dene will be considered an asset

Conditions of Work

Rotating shift work: 4 shifts on, 4 shifts off

Hours of work : 2pm – 12 am

Opportunities to work casually on the night shift (sleep shift) if interested.

In person position in Edmonton, Alberta

Personal Characteristics

The RSW should demonstrate competence in all the following :

Behave Ethically : Understand ethical behavior and business practices and ensure own behavior is consistent with these standards and aligns with the mission and core values of Bissell Centre.

Build Relationships : Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization

Communicate Effectively : Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and

Focus on Participant Needs : Anticipate, understand, and respond to the needs of participants and the community to meet or exceed their expectations within the organizational

Foster Teamwork : Foster, sustain and role model productive team management practices, and contribute to a positive team environment. Share expertise and knowledge to support, coach and develop

Make Decisions : Assess situations to determine the importance, urgency, and risks, and make clear decisions that are timely and in the best interests of the

Organizational Skills : Set priorities, develop a work schedule, monitor progress towards goals, and track details / data / information / activities.

Plan : Determine strategies to move the organization forward, set goals, create, and implement action plans, and evaluate the process and

Solve Problems : Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and / or resolve the

Screening and Training

Screening Requirements Criminal Record Check, CWIS Check

Training Requirements Standard First Aid and CPR, Conflict Into Calm Training, Suicide Prevention, Overdose Prevention and Harm Reduction Training. The above-noted training must be completed during the first three months of employment