REPRESENTATIVE, LOGISTICS

MSC Mediterranean Shipping Company; Halifax; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading global shipping company is seeking a dynamic Representative, Logistics in Halifax to oversee container dispatch operations and ensure efficient scheduling and on-time deliveries. You will manage phone communications, generate performance reports, and collaborate with internal teams. The ideal candidate has at least 2 years of logistics experience, a relevant university degree, and strong analytical skills. Join a team that values collaboration, offers flexible health benefits, and supports professional development.

Benefits

Flexible health and dental benefits

RRSP coverage with matching

Tailored training programs

Employee mentorship and leadership opportunities

Employee referral incentive

Community involvement

Health & Wellness Program

Qualifications

• Minimum 2 years of experience in a logistics environment, preferably in dispatching.
• Effective communication and interpersonal abilities.
• Strong attention to detail and analytical mindset.

Responsibilities

• Oversee container dispatch operations and manage Dynamics cases.
• Respond to calls and emails from vendors and truckers.
• Generate weekly reports and manage logistics documentation.

Skills

Logistics operations

Communication

Organization

Problem-solving

Data analysis

Bilingual (English and French)

Education

University education in Supply Chain or related field

Tools

Dynamics CRM

Microsoft Office

Excel

Job description

Job Description

We are looking for a dynamic Representative, Logistics to join our team, blending operational expertise with strong attention to detail. In this role, you will oversee container dispatch operations, ensuring efficient scheduling and on-time deliveries. A primary responsibility will be managing Dynamics cases and answering phone calls from truckers and vendors to support day-to-day operations with accuracy and responsiveness. Beyond daily coordination, you will leverage your data-analysis skills to generate performance reports and contribute to continuous process improvements.

Your communication, organization, and problem-solving abilities will be essential for collaborating with internal teams and building productive relationships with strategic partners. If you thrive in a fast-paced environment, maintain precise records, and adapt quickly to changing priorities while keeping operations running smoothly, we want to hear from you.

Key Tasks

• Support vendors and truckers by responding to calls and emails, providing clear instructions and operational guidance.
• Assist in securing trucking capacity to ensure containers are moved efficiently and according to Logistics requirements.
• Manage and update Dynamics cases daily, ensuring accurate information flow and timely case resolution.
• Generate the weekly asset-monitoring report and conduct follow-ups on high-dwell containers to reduce delays and improve asset utilization.
• Ensure full conformity with HQ off-hire and container sale processes, following global guidelines and maintaining accurate documentation.
• Maintain precise records of all dispatch and logistics activities, ensuring proper documentation and reporting consistency.
• Collaborate closely with internal departments to optimize logistics workflows and enhance overall operational efficiency.
• Coordinate with the Finance team to review and approve trucking-related invoices, ensuring accuracy and timely processing.

Qualifications

• Minimum 2 years of experience in a logistics environment (preferably dispatching) or in a similar role within a related industry.
• University education required; studies in Supply Chain or a related field considered a strong asset.
• Advanced Microsoft Office and Excel skills, with the ability to expand technical capabilities as needed.
• Experience working with a Customer Relationship Management (CRM) system.
• Demonstrated experience handling a high volume of phone calls in an operational or vendor-facing environment.
• Effective communication skills and strong interpersonal abilities to interact with vendors, truckers, and internal teams.
• Ability to multitask and remain organized in a fast-paced, high-volume operational environment.
• Strong attention to detail, accuracy, and an analytical mindset.
• Bilingual in English and French, an asset.

Why Join MSC Canada?

MSC is a world leader in global container shipping. MSC Canada has served the Canadian market for over two decades, rapidly expanding our presence nationally to become the number one carrier. Our values are the beating heart of our business, supporting our vision, shaping our culture, and establishing our future direction. Great people who work hard and look out for each other because we’re a team—it’s that simple!

Perks:

• Flexible health and dental benefits coverage (permanent full-time roles).
• RRSP coverage with matching portion.
• Tailored training program opportunities.
• Employee mentorship, leadership, and assistance opportunities.
• Employee referral incentive program.
• Community involvement.
• Health & Wellness Program.