Représentant du support à distance bilingue - 24 $ / heure

Teladoc Health; Greater Sudbury; Remote; CAD 30,000 - 60,000; Part time

Job summary

A healthcare technology company is seeking a Tier 1 Patient and Member Support Representative in Greater Sudbury. This role involves managing customer inquiries through calls, emails, and chats while ensuring high satisfaction. The ideal candidate will be bilingual in English and French, possess outstanding communication skills, and thrive in a fast-paced environment. Flexible work hours and competitive pay of $24 CAD per hour are offered.

Benefits

Competitive pay

Flexible work schedule

Gaining experience in healthcare and tech

Qualifications

• Exceptional empathy and understanding of member needs.
• Adept at managing multiple priorities in a fast-paced environment.
• Ability to adapt to new processes efficiently.

Responsibilities

• Manage inbound calls, emails, and chats from patients and members.
• Provide information about Teladoc Health services.
• Ensure high customer satisfaction while handling crisis situations.

Skills

Customer Service

Telephonic Communication

Problem-Solving

Organizational Skills

Empathy

Bilingual (English and French)

Job description

Overview

The Tier 1 Patient and Member Support Representative plays a critical role in providing outstanding customer service to patients and members within a call center environment. This position involves managing inbound calls, emails, and chats to address inquiries, resolve issues, coordinate queues, and provide information about Teladoc Health services. The representative ensures high customer satisfaction by addressing concerns professionally and efficiently, while occasionally handling crisis situations. The versatility to work both independently and collaboratively as part of a dynamic team. Outstanding telephonic communication abilities, enabling the clear and articulate explanation of complex concepts to our diverse member base. Superior problem-solving capabilities and organizational acumen to address challenges effectively.

Responsibilities

• Manage inbound calls, emails, and chats to address inquiries and resolve issues.
• Coordinate queues and provide information about Teladoc Health services to members and patients.
• Address concerns professionally and efficiently to ensure high customer satisfaction.
• Handle crisis situations when necessary, maintaining composure and appropriate escalation.
• Work independently and collaboratively as part of a dynamic team.
• Communicate clearly to explain complex concepts to a diverse member base.
• Demonstrate strong problem-solving and organizational skills to manage multiple tasks.

Requirements

• Exceptional empathy, actively engaging with members and patients, demonstrating a genuine understanding of their needs.
• Exemplary organizational skills, adept at managing multiple competing priorities in a high-paced environment.
• A keen ability to adapt to new processes and thrive in a fast-paced work environment.
• Bi-lingual English and French, is a requirement.

Benefits

• Earn $24 CAD per hour
• Minimum commitment of 15 hours per week; you can work more hours if you want to.
• Make your own flexible work schedule anytime.
• Specific hours: Monday to Friday 5:00 AM – 9:00 AM EST; Thursday and Friday 8:00 PM – 12:00 AM EST; Saturday and Sunday 5:00 AM – 10:30 AM EST.
• Gain in-demand experience in both healthcare and tech and build your resume with industry-relevant skills in virtual healthcare, patient communication, and crisis handling.