Représentant de Support des Pièces et Services (PSSR) - Parts & Service Support Representative [...]

Joe Johnson Equipment Montreal; Trois-Rivières; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading equipment supplier is seeking a Parts and Service Support Representative in Trois-Rivières, Canada. This role involves driving parts sales growth and providing outstanding customer support. The ideal candidate will have strong communication and sales skills, a background in customer service, and a valid driver’s license. This position offers a competitive salary, comprehensive benefits, and requires extensive travel within the territory.

Benefits

Competitive base salary + strong bonus structure

Annual performance and compensation reviews

100% paid Group Benefits including Health, Dental, Life, and Disability

3 weeks paid vacation

Employer Matching Retirement Savings Plan

Qualifications

• Minimum 3 years in a Customer Service Representative role or related position.
• Experience analyzing sales and forecasting future sales.
• Previous exposure to a heavy-equipment work environment preferred.

Responsibilities

• Service existing accounts and ensure effective customer communication.
• Prospect for potential new customers within the territory.
• Prepare quotations for customers and follow up on sales.

Skills

Strong verbal and written communication

Strong sales and customer service skills

Self-motivated and results oriented

Ability to plan and execute assignments independently

Education

Post-secondary Diploma in Business Administration, Sales, or equivalent

Valid driver’s license with a clean driver’s abstract

Tools

MS Office Suite (Word, Excel)

Customer Relationship Management (CRM) software

Job description

WHO WE ARE

As the foremost distributor of public works equipment, Joe Johnson Equipment (JJE) supplies mobile infrastructure maintenance solutions to municipalities and contractors throughout Canada and the US. Through our extensive branch network, we offer sales, rentals, leases, servicing, and support for vacuum trucks, refuse and recycling collection vehicles, street sweepers, sewer cleaners, and inspection cameras.

JJE is a proud subsidiary of Federal Signal Corporation.

PARTS & SERVICE SUPPORT REPRESENTATIVE (PSSR)

LOCATION

Eastern Quebec Territory

WORK ENVIRONMENT

Shop, Road, Office, Customer Premises

TYPE

• 1 vacancy
• Full‑time
• Permanent
• Monday‑Friday (day shift)

SUMMARY

The Parts and Service Support Representative (PSSR) is responsible for driving parts sales growth and providing exceptional customer support within the territory. Typical activities will include calling/visiting customers, prospecting new customers and developing strong relationships, preparing estimates, providing product demonstrations and acting as a solutions provider to customers.

TOTAL REWARDS OVERVIEW

• Competitive base salary + strong bonus structure
• Annual performance and compensation reviews
• Group Benefits that are 100% paid for by the Company – inclusive of Health, Dental, Life, Disability and Travel coverage
• 3‑weeks paid vacation days
• 4 paid personal days
• Employer Matching Retirement Savings Plan
• Equipment supplied: Company vehicle, cell phone, laptop, fuel card

ABOUT YOU

• Must have strong verbal and written communication
• Strong sales and customer service skills
• Strong understanding of sales processes
• Self‑motivated, results oriented and motivated to exceed targets
• Ability to plan and execute assignments with general guidelines and work independently

POSITION REQUIREMENTS & QUALIFICATIONS

Education / Certification

• Post‑secondary Diploma in Business Administration, Sales, a related program, or equivalent experience
• Valid driver’s license with a clean driver’s abstract
• Must be able to pass a pre‑employment background check

Experience

• 3+ years in a Customer Service Representative role or a related position
• Experience using MS Office Suite, especially Microsoft Word and Excel
• Experience using a Customer Relationship Management (CRM) software
• Experience analyzing current sales and forecasting future sales
• Experience developing sales strategies
• Previous exposure to a heavy‑equipment work environment is preferred

POSITION RESPONSIBILITIES

• Service existing accounts and ensure effective and continuous customer communication/interactions
• Prospect and assess territory for potential new customers
• Promote and sell represented product lines throughout the territory
• Prepare quotations for customers, follow up on sales and process orders
• Organize parts delivery (and deliver when required)
• Support credit control by tracking and collecting customer receivables
• Acquire and update customer information to ensure up‑to‑date customer database
• Establish a visit plan and schedule weekly
• Conduct regular visits to customers’ job site/field to inspect machines/fleets and leverage parts sales opportunities by offering reliable solutions to customers’ requirements
• Promote promotional products and campaigns
• Determine customer needs through communicating available services or products, listen to customer concerns, and develop a service solution to best serve the customer
• Remain knowledgeable of company’s products, market and industry trends, competitors, and leading customer strategies
• Analyze current sales, determine additional areas for potential sales, develop strategies to acquire those sales
• Produce territory analysis reports on applicable market
• Conduct daily/weekly prospecting parts calls
• Log all calls and communications with customers to allow for seamless customer support
• Develop and present parts packages to customers
• Proactively seek opportunities for new sales growth
• Increase year‑over‑year part sales growth, parts gross margin and diversification in product and customer base
• Collaborate with Sales and Service departments to ensure effective and seamless customer support within the territory for overall JJE solutions
• Complete additional tasks as assigned

SAFETY DUTIES & RESPONSIBILITIES

• Work in compliance with the appropriate safety legislation, regulations and safety policies
• Report any known workplace hazard or safety violations
• Cooperate with workplace safety committee or health and safety representative
• Use any required safety equipment, protective devices or clothing
• Do not remove or make ineffective any protective device required by the Company or by the regulations

OTHER DETAILS

Travel Expectations

• 80‑100% will be travelling between JJE branch and clients, visiting warehouses, factories and worksites

Physical Demand

• Frequently required to lift and move moderately heavy objects
• Frequently standing and walking

WHY WORK AT JJE?

• Talented, dedicated and passionate team to work with
• Exceptional best‑in‑class products and service offerings for our customers
• Charitable Giving Program
• Educational Scholarship Program
• Tuition Reimbursement
• Employee & Family Assistance Program (EAP)
• Federally recognized as a certified Employment Equity organization
• Member of multiple provincial safety programs and COR certified
• Our Core People Values: Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation and Ambition

If you are looking for a new opportunity, then we at Joe Johnson Equipment welcome your application. We encourage applications from all qualified persons, however only those who are being considered for the position will be contacted.

If you are contacted for an interview and require any accommodation, please notify HR in advance and we will provide applicable accommodation.