Renewal Manager

CGS (Computer Generated Solutions); New Brunswick; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading technology solutions provider seeks a Renewals Manager in Canada, New Brunswick. You will manage customer relationships to ensure successful subscription renewals and drive retention. The ideal candidate possesses experience in B2B SaaS environments and excels in communication and negotiation. Responsibilities include developing customer strategies, identifying risks, and collaborating with teams to achieve retention goals. Join us to contribute to customer success and growth.

Qualifications

• Proven experience in driving predictable renewals and meeting retention targets in a B2B SaaS environment.
• Experience in managing customer relationships in roles such as Renewals Manager or Customer Success Manager.
• Strong understanding of go-to-market approaches for renewals.

Responsibilities

• Drive customer retention by managing subscription renewals.
• Develop and maintain strong customer relationships as a trusted advisor.
• Identify customer risks and coordinate mitigation strategies.

Skills

Customer relationship management

Retention strategies

Communication skills

Negotiation skills

Analytical skills

Tools

Salesforce

CRM tools

Job description

Renewal Manager

Corporate Profile:

We provide custom learning solutions, channel partner enablement services and applications development. Since 1984, CGS has been delivering expert, cross-industry solutions across multiple platforms. To learn more about us, visit www.cgsinc.com

Job Role:

As a Renewals Manager, you will play a critical role in the customer journey, ensuring strong customer retention and seamless subscription renewals. Reporting to the Program Manager – Renewals Team, you will manage relationships with a portfolio of customers, focusing on renewing software agreements, minimizing churn, and identifying opportunities for growth. This role requires a proactive and results-driven individual who can balance strategic customer interactions with the execution of renewal processes.

Responsibilities:

• Drive customer retention by managing subscription renewals with a focus on maximizing gross retention rates and minimizing churn.
• Develop and maintain strong customer relationships, acting as a trusted advisor to align their business goals with renewal strategies.
• Identify customer risks and coordinate mitigation strategies to ensure renewals are completed successfully.
• Collaborate with internal teams, including Sales and Customer Success to create and execute renewal strategies that drive predictable and efficient outcomes.
• Evaluate customer license usage, complete true-up requirements, and ensure renewal quotes accurately reflect customer needs.
• Manage renewal processes with precision, including liaising with customers to secure purchase orders and complete necessary deal approvals.
• Leverage customer analytics and metrics to inform renewal strategies and identify opportunities for upsell or cross-sell.
• Strong documentation skills will be required.

Qualifications:

• Proven experience in driving predictable renewals throughout the lifecycle and meeting or exceeding retention targets in a B2B SaaS or subscription-based environment.
• Demonstrated success in managing customer relationships in roles such as Renewals Manager, Customer Success Manager, or equivalent.
• Strong understanding of subscription go-to-market (GTM) approaches for customer success and renewals.
• Effective communicator with strong interpersonal, negotiation, and presentation skills.
• Self-motivated and results-oriented, with a focus on delivering exceptional customer outcomes.

Preferred Skills and Experience:

• Experience working with technical products, particularly within DevOps, software development lifecycle, or application development environments.
• Familiarity with Salesforce or other CRM tools for managing customer data and tracking renewal performance. Accurate Salesforce entries will be essential.
• Ability to identify customer risks and growth opportunities, delivering strategic recommendations to internal stakeholders.
• A proactive mindset, with the ability to balance strategic and operational responsibilities effectively.