Remote Technical Support Engineer

Mashreq Bank; Canada; Remote; CAD 50,000 - 70,000; Full time

Job summary

A leading financial institution in Canada is looking for a Technical Customer Support professional to provide exceptional service remotely. The role involves troubleshooting technical issues and collaborating across teams to enhance customer satisfaction. Ideal candidates possess strong technical proficiency and a dedication to customer service. This position offers a competitive salary and remote work flexibility.

Benefits

Competitive salary

Remote work flexibility

Health and wellness programs

Professional development opportunities

Qualifications

• Solid understanding of MS Office and Excel.
• Dedication to delivering exceptional customer service.
• Clear and effective communication skills.

Responsibilities

• Respond to customer inquiries and technical issues promptly.
• Troubleshoot and resolve technical problems efficiently.
• Collaborate with cross-functional teams to resolve complex issues.

Skills

Technical Proficiency

Customer Focus

Communication Skills

Team Collaboration

Adaptability

Tools

MS Office

Excel

Job description

A leading financial institution in Canada is looking for a Technical Customer Support professional to provide exceptional service remotely. The role involves troubleshooting technical issues and collaborating across teams to enhance customer satisfaction. Ideal candidates possess strong technical proficiency and a dedication to customer service. This position offers a competitive salary and remote work flexibility.