Remote Technical Support Engineer

Mashreq Bank; Remote; CAD 50,000 - 70,000; Full time

Job summary

A leading financial institution in Canada is looking for a Technical Customer Support professional to provide exceptional service remotely. The role involves troubleshooting technical issues and collaborating across teams to enhance customer satisfaction. Ideal candidates possess strong technical proficiency and a dedication to customer service. This position offers a competitive salary and remote work flexibility.

Benefits

Competitive salary

Remote work flexibility

Health and wellness programs

Professional development opportunities

Qualifications

• Solid understanding of MS Office and Excel.
• Dedication to delivering exceptional customer service.
• Clear and effective communication skills.

Responsibilities

• Respond to customer inquiries and technical issues promptly.
• Troubleshoot and resolve technical problems efficiently.
• Collaborate with cross-functional teams to resolve complex issues.

Skills

Technical Proficiency

Customer Focus

Communication Skills

Team Collaboration

Adaptability

Tools

MS Office

Excel

Job description

Are you passionate about providing exceptional customer support with a technical edge? The Elite Job is seeking a talented Technical Customer Support professional to join our remote team. In this role, you will play a pivotal part in ensuring our clients receive top-notch assistance while utilizing our cutting-edge IT.

Key Responsibilities:

• Respond to customer inquiries and technical issues promptly and professionally.
• Troubleshoot and resolve technical problems with efficiency and precision.
• Collaborate with cross-functional teams to escalate and resolve complex issues.
• Provide clear and concise documentation of customer interactions and issue resolutions.
• Contribute to the continuous improvement of our products and services by sharing customer feedback and insights.

Required Skills:

To excel in this role, you should possess the following skills:

• Technical Proficiency: Solid understanding of MS Office and Excel.
• Customer Focus: Dedication to delivering exceptional customer service and a passion for problem-solving.
• Communication Skills: Clear and effective communication, both written and verbal.
• Team Collaboration: Ability to work seamlessly with cross-functional teams to address customer needs.
• Adaptability: Thrive in a dynamic, remote work environment and adapt to evolving responsibilities.

How to Apply:

If you are ready to take on this exciting opportunity and contribute to The Elite Job success, please submit your resume and a cover letter detailing your relevant experience to us.

Perks and Benefits:

• Competitive salary
• Remote work flexibility
• Health and wellness programs
• Professional development opportunities

Join The Elite Job and become a key player in shaping the future of IT. We look forward to welcoming you to our innovative and collaborative team!