Remote Tech Support & Customer Care Specialist

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A customer service provider in Ontario is looking for a dedicated customer support representative. The role involves providing inbound support, resolving technical issues, and maintaining customer relationships. Requirements include one year of customer service experience, a high school diploma, and strong problem-solving skills. This position offers a base salary plus incentives, comprehensive benefits, and the convenience of working from home in a supportive environment.

Benefits

Base salary of $21.49/hr

Paid training

Health benefits

Performance-based incentives

Qualifications

• 1+ year of customer service experience required.
• Ability to work evening or overnight shifts.
• Strong problem-solving skills and multi-tasking abilities.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to client products.
• Track, document, and retrieve information in databases.
• Deliver exceptional customer experiences.

Skills

Customer relationship building

Problem-solving

Multi-tasking

Technical support

Education

High school diploma or GED

Tools

PC knowledge

Job description

A customer service provider in Ontario is looking for a dedicated customer support representative. The role involves providing inbound support, resolving technical issues, and maintaining customer relationships. Requirements include one year of customer service experience, a high school diploma, and strong problem-solving skills. This position offers a base salary plus incentives, comprehensive benefits, and the convenience of working from home in a supportive environment.