Remote Senior Account Manager — Drive Growth & Retention

Medium; Remote; CAD 80,000 - 120,000; Full time

Job summary

A leading service provider is looking for a Senior Account Manager to drive customer retention and revenue growth remotely. This role involves engaging with clients, upselling services, and serving as the primary communication point between customers and partner brands. Required qualifications include a Bachelor's degree and 5+ years in Account Management or Customer Success, with proficiency in MS Office, CRM, and Jira. Enjoy great benefits and flexible PTO from day one.

Benefits

Medical benefits

401(k) plan with company match

Strong training and development opportunities

Flexible PTO policy

Qualifications

• 5+ years of experience in Account Management or Customer Success, ideally in food service or SaaS.
• Ability to travel overnight a few nights per month.
• Strong understanding of customer service best practices.

Responsibilities

• Develop productive relationships with customers and industry executives.
• Document customers' business knowledge and maintain communication.
• Proactively review customer accounts for upselling opportunities.
• Lead client meeting preparations including on-site visits.

Skills

Customer retention

Upselling

Client communication

Relationship management

Education

Bachelor's degree or related experience

Tools

MS Office (especially Excel)

CRM software

Jira

Customer Service Software

Job description

A leading service provider is looking for a Senior Account Manager to drive customer retention and revenue growth remotely. This role involves engaging with clients, upselling services, and serving as the primary communication point between customers and partner brands. Required qualifications include a Bachelor's degree and 5+ years in Account Management or Customer Success, with proficiency in MS Office, CRM, and Jira. Enjoy great benefits and flexible PTO from day one.