Remote Retention Specialist — Customer Care & Upsell

Cogeco Connexion; Remote; CAD 40,000 - 60,000; Full time

Job summary

A telecommunications company is seeking a Retention Specialist for a remote position. This role focuses on providing exceptional customer service and maximizing retention opportunities by addressing customer inquiries and concerns. Ideal candidates will have strong communication and negotiation skills, as well as a background in customer service, to effectively save accounts from disconnection. A high school diploma is required, with preference for post-secondary education.

Benefits

Flexible work environment

Discounted services

Attractive compensation packages

Career development opportunities

Qualifications

• Minimum 1 year of experience preferred.
• Previous experience in a call-center environment is preferred.
• Proven customer service skills with a high standard of performance.

Responsibilities

• Handle customer requests to downgrade or disconnect services.
• Resolve customer issues and build value in products.
• Call outbound customer lists to maximize retention opportunities.

Skills

Strong communication skills (written and verbal)

Negotiation skills

Customer service skills

Detail-oriented

Self-motivated

Education

High School Diploma

Post-secondary education

Tools

Google Suite applications

Windows PC navigation

Job description

A telecommunications company is seeking a Retention Specialist for a remote position. This role focuses on providing exceptional customer service and maximizing retention opportunities by addressing customer inquiries and concerns. Ideal candidates will have strong communication and negotiation skills, as well as a background in customer service, to effectively save accounts from disconnection. A high school diploma is required, with preference for post-secondary education.