Remote Product Support Specialist

Mashreq Bank; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading technology company in Canada is seeking a Remote Online Product Support Associate to provide exceptional customer service for its products. This fully remote role involves diagnosing technical issues, maintaining customer interaction records, and ensuring customer satisfaction. Candidates should possess strong communication skills, familiarity with remote tools, and a customer-focused mindset. Benefits include a competitive salary and flexible working hours.

Benefits

Competitive salary with performance-based incentives

Flexible working hours

Professional development and training opportunities

Health and wellness benefits

Qualifications

• Strong communication skills in English required.
• Familiarity with remote support tools and CRM systems.
• Previous experience in customer support preferred.

Responsibilities

• Respond promptly to customer inquiries.
• Diagnose and resolve technical product issues.
• Maintain records of customer interactions.

Skills

Strong written and verbal communication skills in English

Familiarity with remote support tools

Excellent problem-solving skills

Ability to multitask

Customer-focused mindset

Job description

A leading technology company in Canada is seeking a Remote Online Product Support Associate to provide exceptional customer service for its products. This fully remote role involves diagnosing technical issues, maintaining customer interaction records, and ensuring customer satisfaction. Candidates should possess strong communication skills, familiarity with remote tools, and a customer-focused mindset. Benefits include a competitive salary and flexible working hours.