Remote Onboarding & Customer Success Lead

eSentire; Canada; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A technology services company is seeking a Customer Success Onboarding Manager to oversee the customer onboarding journey for medium to large-sized clients. The ideal candidate will have over 3 years of experience in customer-facing role, strong project management skills, and an ability to drive customer engagement. The position offers a hybrid work model for local candidates and remote options for candidates outside Waterloo, Ontario.

Qualifications

• 3+ years of managing customer-facing implementation projects.
• Experience managing a high volume of customers.
• Strong communication and presentation skills.

Responsibilities

• Deliver a seamless customer experience throughout the onboarding journey.
• Drive customer engagement through product discussions and service delivery.
• Establish good communications with customers to resolve queries.

Skills

Project management

Customer communication

Customer engagement

Team collaboration

Problem-solving

Job description

A technology services company is seeking a Customer Success Onboarding Manager to oversee the customer onboarding journey for medium to large-sized clients. The ideal candidate will have over 3 years of experience in customer-facing role, strong project management skills, and an ability to drive customer engagement. The position offers a hybrid work model for local candidates and remote options for candidates outside Waterloo, Ontario.