Remote Inbound Call Center Representative

MCI; Canada; Remote; CAD 40,000 - 50,000; Full time

Job summary

A leading BPO company in Canada is seeking a Customer Service Representative to assist customers in a remote setting. The ideal candidate will have strong communication skills and previous experience in customer service. This role offers opportunities for career advancement, paid time off, and a fun, engaging work environment.

Benefits

Paid Time Off

Health Benefits

Paid Training

Casual Dress Code

Qualifications

• Must be 18 years or older.
• Previous customer service or call center experience preferred.
• Reliable internet connection and a quiet workspace.

Responsibilities

• Answer incoming calls promptly and professionally.
• Assist customers with inquiries and provide accurate information.
• Document customer interactions in the system.

Skills

Communication skills

Active listening

Customer service

Education

High school diploma or equivalent

Job description

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Paid Time Off: Earn PTO and paid holidays to take the time you need
- Health Benefits: Full-time employees are eligible for supplemental health coverage
- Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration
- Paid Training: Learn new skills while earning a paycheck
- Casual Dress Code: Be comfortable while you work

What to Expect (Job Responsibilities):
- Answer incoming calls promptly and professionally
- Assist customers with inquiries and provide accurate information about products and services
- Document customer interactions in the system
- Escalate complex issues to appropriate departments
- Work independently in a remote setting

What is Required (Qualifications):
- Must be 18 years or older
- High school diploma or equivalent required
- Previous customer service or call center experience preferred
- Strong communication and active listening skills
- Reliable internet connection and a quiet workspace

How to Stand Out (Preferred Qualifications):
- Previous experience in a remote work environment
- Familiarity with customer service software and tools
- Ability to handle challenging customer interactions with professionalism
- Multilingual skills are a plus

#BusinessProcessOutsourcing #CustomerService #RemoteWork #CareerGrowth #TeamEnvironment

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