Remote Enterprise Customer Success Manager — Growth & Strategy

Canonical; City of Moncton; Remote; CAD 80,000 - 110,000; Full time

Job summary

A leading open source software provider seeks an Enterprise Customer Success Manager to onboard new customers and manage relationships. The role emphasizes collaboration across teams to ensure customer satisfaction and growth, requiring at least 5 years of relevant IT experience. Fluency in English and other languages is appreciated, and the position is remote with opportunities for professional development and travel.

Benefits

Personal learning and development budget

Annual compensation review

Distributed work environment

Recognition rewards

Team Member Assistance Program

Qualifications

• Minimum 5 years of work experience with IT projects.
• Excellent presentation and communication skills.
• Experience in building internal processes for timely delivery.

Responsibilities

• Onboard new customers and support their experience.
• Elaborate and coordinate complex projects.
• Manage customer portfolios and identify growth opportunities.

Skills

IT project involvement

Presentation skills

Team collaboration

Agile methodologies

Multilingual (English, Spanish, Portuguese)

Tools

Salesforce

Jira

Job description

A leading open source software provider seeks an Enterprise Customer Success Manager to onboard new customers and manage relationships. The role emphasizes collaboration across teams to ensure customer satisfaction and growth, requiring at least 5 years of relevant IT experience. Fluency in English and other languages is appreciated, and the position is remote with opportunities for professional development and travel.