Remote Customer Training Leader (Canada)

Masabi; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading tech company is seeking a Customer Training Manager to revolutionize training methodologies for transit agencies. This fully remote role requires designing and delivering engaging training sessions while transitioning to modular, self-serve learning. Candidates should have strong instructional design skills and hands-on LMS experience. The position includes travel opportunities and a focus on ongoing professional development, alongside excellent benefits like extended vacation and private healthcare.

Benefits

20 days of vacation plus public holidays

Private Healthcare and Life Insurance

Training allowance of up to CAD$1300 per year

CAD$325 per year for home office expenses

Qualifications

• Experience designing and delivering training for software or technical products.
• Ability to explain complex concepts in simple, practical language.
• Hands-on experience implementing or maintaining an LMS.

Responsibilities

• Deliver engaging virtual training sessions and manage scheduling.
• Audit and redesign current training materials into modular learning.
• Help define the roadmap for the training academy and self-serve platform.

Skills

Instructional design skills

Live virtual training delivery

Strong communication skills

Proactive and adaptable

Tools

Learning Management System (LMS)

Job description

A leading tech company is seeking a Customer Training Manager to revolutionize training methodologies for transit agencies. This fully remote role requires designing and delivering engaging training sessions while transitioning to modular, self-serve learning. Candidates should have strong instructional design skills and hands-on LMS experience. The position includes travel opportunities and a focus on ongoing professional development, alongside excellent benefits like extended vacation and private healthcare.