Remote Customer Support Advisor

AO Globe Life - Ibrahim Kasseh; Toronto; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading financial services company is seeking a Remote Customer Support Advisor in Toronto. You'll help customers through various channels, addressing inquiries and resolving issues. This commission-only position offers flexibility and rewards your performance with unlimited earning potential. Ideal candidates will possess strong communication skills and a passion for customer service.

Benefits

Commission-based structure with unlimited earning potential

Remote work

Training and support provided

Growth opportunities based on performance

Qualifications

• Excellent communication skills are essential.
• Experience in customer support or service industries preferred.
• Ability to work independently and manage time effectively.

Responsibilities

• Respond to customer inquiries via phone, chat, and email.
• Recommend suitable service options based on customer needs.
• Resolve customer concerns with empathy and professionalism.
• Document interactions and outcomes in CRM systems.
• Meet performance goals related to customer satisfaction.

Skills

Clear and effective communication skills

Passion for helping people

Multitasking in a virtual environment

Previous experience in customer support

Job description

Overview

We are hiring a Customer Support Advisor to join our remote team. If you enjoy helping people, solving problems, and building relationships, this opportunity offers flexibility, professional development, and performance-based income. As a commission-only role, your success is directly tied to your ability to deliver excellent service and convert customer interactions into meaningful results.

Responsibilities

• Respond promptly to customer inquiries via phone, chat, and email
• Understand customer needs and recommend suitable service options
• Resolve concerns with empathy and professionalism
• Keep detailed logs of interactions and outcomes in CRM systems
• Meet performance goals tied to customer satisfaction and conversions

Qualifications

• Clear and effective communication skills
• A passion for helping people and solving issues
• Ability to multitask in a virtual environment
• Previous experience in customer support, call centers, or service industries preferred
• Self-discipline and motivation to work independently

Perks and Benefits

• Commission-based structure with unlimited earning potential
• Remote work—manage your schedule and work from anywhere
• Training, tools, and support provided
• Growth opportunities based on performance