Remote Customer Success Architect: DevSecOps & AI Enablement

GitLab; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading software development company seeks a Customer Success Architect to foster strategic relationships with key clients. This role involves guiding customers on the use of the GitLab platform, driving adoption, and ensuring satisfaction. Candidates should have a strong understanding of Git technology and experience in customer success roles. The position is fully remote, supporting clients to navigate technical challenges and achieve business outcomes.

Benefits

Flexible remote work

Competitive salary and benefits

Opportunities for professional development

Qualifications

• Practical understanding of Git and software development lifecycles.
• Experience with continuous integration and DevSecOps practices.
• Ability to manage customer success strategies.

Responsibilities

• Partner with customers to align on business goals.
• Guide customers on effective use of GitLab.
• Build and track the progress of success plans.
• Act as a primary liaison for customer inquiries.

Skills

Understanding of Git

Knowledge of continuous integration

Strong communication skills

Customer engagement

Job description

A leading software development company seeks a Customer Success Architect to foster strategic relationships with key clients. This role involves guiding customers on the use of the GitLab platform, driving adoption, and ensuring satisfaction. Candidates should have a strong understanding of Git technology and experience in customer success roles. The position is fully remote, supporting clients to navigate technical challenges and achieve business outcomes.