Remote Cloud Support Engineer (Ubuntu/Open Source)

Canonical; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading open source tech company is seeking a Cloud Support Engineer to address technical needs for customers using Ubuntu. This remote role involves troubleshooting complex issues related to Canonical’s products, ensuring high customer satisfaction and contributing to knowledge resources. The ideal candidate has a strong track record in Linux systems support, exceptional communication skills, and is eager to work in a distributed team environment.

Benefits

Personal learning and development budget of USD 2,000 per year

Annual compensation review

Maternity and paternity leave

Employee Assistance Programme

Qualifications

• Hands-on experience with Linux systems including cloud, storage, and networking.
• Ability to troubleshoot complex technical issues effectively.
• Strong customer service skills with a focus on satisfaction.

Responsibilities

• Investigate and resolve complex customer problems related to Canonical’s products.
• Engage with customers via phone, tickets, and remote sessions.
• Contribute to knowledge base articles and maintain existing content.

Skills

Professional written and spoken English

Exceptional academic track record

Linux systems support experience

Customer support experience

Education

Undergraduate degree in a technical subject

Tools

KVM or OpenStack

Docker

Kubernetes

Job description

A leading open source tech company is seeking a Cloud Support Engineer to address technical needs for customers using Ubuntu. This remote role involves troubleshooting complex issues related to Canonical’s products, ensuring high customer satisfaction and contributing to knowledge resources. The ideal candidate has a strong track record in Linux systems support, exceptional communication skills, and is eager to work in a distributed team environment.