Remote Client Success Associate (13-Month Contract)

Employment Innovations; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading employment solutions provider is seeking a Client Success Associate to manage a portfolio of Canadian clients. The role focuses on client retention, relationship nurturing, and adoption of HR, Payroll, and Benefits solutions. Required qualifications include 2+ years in Customer Success or Account Management, exceptional communication skills, and knowledge of Canadian HR practices. This is a 13-month fixed-term contract with a remote-first work environment, offering a range of benefits and growth opportunities.

Benefits

Remote work flexibility

Generous parental leave policy

Subsidized egg freezing

WFH office expense budget

Learning and development opportunities

Qualifications

• 2+ years in Customer Success or Account Management.
• Success managing complex client portfolios.
• Exceptional communication and problem-solving skills.
• Strong understanding of Canadian HR and Payroll practices.

Responsibilities

• Manage a portfolio of 100–150 Canadian clients.
• Act as a strategic advisor across HR, Payroll, and Benefits.
• Lead Executive Business Reviews and identify growth opportunities.
• Monitor client health and mitigate risk or churn.

Skills

Customer Success

Account Management

Stakeholder Management

Problem-Solving

Communication

Business Acumen

HR Practices

Data Analysis

CS Tooling

Tools

Zendesk

Hubspot

Notion

Slack

Salesforce

Job description

A leading employment solutions provider is seeking a Client Success Associate to manage a portfolio of Canadian clients. The role focuses on client retention, relationship nurturing, and adoption of HR, Payroll, and Benefits solutions. Required qualifications include 2+ years in Customer Success or Account Management, exceptional communication skills, and knowledge of Canadian HR practices. This is a 13-month fixed-term contract with a remote-first work environment, offering a range of benefits and growth opportunities.