Remote Bilingual Service Desk Technician - EN/FR

The Salvation Army; Remote; CAD 84,000; Full time

Job summary

A non-profit organization in Canada is seeking a Bilingual (English/French) Service Desk Technician. This remote position involves providing timely support for technology-related issues and ensuring smooth operations for employees. Ideal candidates will have strong communication skills, relevant IT certifications, and substantial experience in a Service Desk environment. The compensation range is competitive, reflecting market conditions and candidate qualifications.

Qualifications

• 3 to 5 years of experience in a Service Desk environment.
• Application support experience with Microsoft Productivity Suite.
• Working knowledge of network principles, TCP/IP, VPN, DNS, DHCP.
• Interest in ITIL-driven environments.

Responsibilities

• Provide timely support for Service Desk requests via various channels.
• Use remote tools for troubleshooting.
• Monitor and report trends in incidents.
• Contribute to technician knowledgebase and training.

Skills

Exceptional communication skills in English and French

Attention to detail

Empathy

Customer satisfaction focus

Interpersonal skills

Education

Certificate from a recognized college or technical school

ITIL Foundations Certification

A+ Certification

Tools

Windows 10

Mac OS

ServiceNow

O365

Active Directory

Azure AD

Job description

A non-profit organization in Canada is seeking a Bilingual (English/French) Service Desk Technician. This remote position involves providing timely support for technology-related issues and ensuring smooth operations for employees. Ideal candidates will have strong communication skills, relevant IT certifications, and substantial experience in a Service Desk environment. The compensation range is competitive, reflecting market conditions and candidate qualifications.