Remote Bilingual Customer Service Rep (Spanish/English)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A major customer service provider in Alberta, Canada is seeking a bilingual customer support representative who can assist in providing exceptional customer experiences. The role involves offering inbound support, resolving technical issues, and tracking information in databases. Ideal candidates will be fluent in Spanish and English, and have at least 1 year of customer service experience. This position is remote and offers competitive pay with performance-based incentives, along with comprehensive benefits and opportunities for career advancement.

Benefits

Base salary of $20/hr

Performance-based incentives

Comprehensive benefits including medical, dental, and vision

DailyPay enrollment option

Opportunity for career advancement

Supportive team culture

Qualifications

• Fluent in both Spanish and English is required.
• Minimum of 1 year of customer service experience essential.
• Strong computer navigation skills are beneficial.

Responsibilities

• Provide inbound customer support in the customer's preferred language.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.

Skills

Fluent in both Spanish and English

Customer service experience

Strong computer navigation skills

Education

High school diploma or GED

Job description

A major customer service provider in Alberta, Canada is seeking a bilingual customer support representative who can assist in providing exceptional customer experiences. The role involves offering inbound support, resolving technical issues, and tracking information in databases. Ideal candidates will be fluent in Spanish and English, and have at least 1 year of customer service experience. This position is remote and offers competitive pay with performance-based incentives, along with comprehensive benefits and opportunities for career advancement.