Regional Manager - Operations

Extendicare; Markham; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading health care organization in York Region is seeking a Regional Manager to oversee the effective delivery of programs within Long Term Care homes. This full-time role requires a strong leader with a minimum of five years’ experience in senior management. The ideal candidate will promote compliance, manage quality improvement initiatives, and support the development of home leadership teams. Join us in making a meaningful impact on the lives of our residents.

Qualifications

• Minimum five years of experience in Long Term Care at the senior management level.
• Experience in gerontology, research, and change management is preferred.
• Strong knowledge of RAI-MDS and computer proficiency are required.

Responsibilities

• Promote compliance with regulatory requirements and quality improvement standards.
• Support homes in meeting regulatory requirements and ensure quality control.
• Liaise with regional representatives and participate in an on-call rotation.

Skills

Leadership

Interpersonal communication

Analytical thinking

Proficiency in Microsoft Office

Bilingual communication

Education

Registered Nurse with current registration

Masters’ degree

Job description

Overview

The Regional Manager is responsible for the effective and efficient delivery and sustainability of Programs, Training & Development and Quality within the Long Term Care homes, as well as the implementation and sharing of policies/programs to ensure the highest standard is met as it pertains to Extendicare’s policies and practices, and those set by the applicable legislation.

What you'll be doing

Training and Education

• To support the professional practice of the Home Leadership Teams as applicable
• To educate, orientate, coach, mentor and support Long Term Care homes\' frontline teams through consultation with the Home leadership teams and the Regional Director Operation(s) as applicable
• To consistently deliver education with Extendicare programs/initiatives/policies & procedures
• To assist in the implementation of new programs & in the revision and update of programs
• To provide innovative suggestions to assist with the overall implementation of new concepts in order to minimize the potential negative perception of change
• To orient, coach & mentor new managers/leaders; provide professional consultation to said leaders for their orientation, mentoring, and coaching for all roles

Compliance

• To promote compliance with regulatory requirements and Extendicare standards
• To ensure that appropriate security levels and access authorities are in place and maintained in accordance with policies, practices and standards
• To ensure regional/home involvement with, and representation on, applicable regulatory committees
• To ensure follow-up of high-risk issues
• To support homes in meeting regulatory requirements
• To uphold and promote the organization’s values and philosophy relating particularly to ethics, morality, and integrity as set out in Revera’s Code of Conduct

Continuous Quality Improvement (CQI)

• To ensure the effective operation and Continuous Quality Improvement (CQI) of the homes
• To ensure CQI & Accreditation programs are managed in accordance with Extendicare’s standards, policies & practices, and in compliance with legislative and regulatory requirements
• To effectively represent the interests of the organization in all interactions with major external stakeholders
• To facilitate quality improvement framework through program review, audits, data analysis
• To monitor, analyze performance indicators and adverse events
• To augment a culture of innovative and thinking generating ideas with the goal of improving practices
• To conduct quality review based on outcomes as directed by Regional Director Operations
• To ensure continued adherence to accreditation requirements
• To coordinate and initiate research, abstracts, conference submissions within designated region, in conjunction with the Regional Director Operations

Other duties

• To liaise with regional representatives of national contracts
• To demonstrate ability to be flexible and adaptable to the changing needs of the business, including requirement for travel on short notice
• To participate in the on-call rotation as directed by the Regional Director of Operations
• To complete all other duties as assigned

What you'll bring

• Minimum five (5) years combined experience in a Long Term Care setting at the senior management level
• Familiar with using data to drive decisions and skilled in translating policies into direct practice
• Experience in gerontology/continuous quality improvement/research/adult learning/change management
• Strong knowledge of RAI-MDS; previous experience in teaching RAI process highly preferred
• Ability to facilitate learning for others
• Demonstrates strong leadership, oral and written communication and interpersonal skill
• Proficiency in a second language is considered an asset
• Computer proficiency (Microsoft Office applications)
• Ability to reason, think analytically and conceptually prior to taking decisive action
• Able to travel as required and in possession of a valid driver’s license
• Experience as an Administrator or Executive Director in long term care considered an asset
• Registered Nurse with current registration with the Provincial licensing body considered an asset
• RN/BScN with continuing education in gerontology, nursing administration, rehabilitation, long term care or equivalent considered an asset
• Masters’ degree considered an asset
• Current CPR certification

Time Type

Full time

When you choose to build your career with Extendicare, you’re joining a team dedicated to making a difference. By focusing our energy on enriching the lives of our residents every day, we transform both the quality of their lives and the quality of our own work experiences.

If you have a passion for caring, turn it into a rewarding career with Extendicare!

Extendicare and affiliated organizations including our partner homes in Extendicare Assist, accommodate the needs of job applicants throughout its recruitment and selection processes upon request.