Regional IT Support Specialist II — On-Site End-User Expert

Brio Energy; Canada; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading manufacturing company in Canada is seeking an IT Support Specialist II to provide break-fix support for IT hardware and software. Candidates should possess a relevant Bachelor's degree and 2-5 years' experience in technical support. This role requires good problem-solving, communication skills, and the ability to work independently under pressure. The position is on-site, supporting various locations in the region. Competitive salary and opportunities for professional growth are included.

Qualifications

• 2-5 years’ experience in an IT professional support role.
• Tech savvy with working knowledge of current office and manufacturing software.
• Ability to diagnose and resolve technical issues independently.

Responsibilities

• Provide break-fix support on IT hardware and software.
• Monitor and respond quickly to requests through the IT Service Desk.
• Log service interactions and resolutions.

Skills

Technical support

Problem-solving

Customer-oriented

Communication skills

Detail-oriented

Education

Bachelor's degree relevant to the position

Tools

Endpoint Central

ServiceNow

Job description

A leading manufacturing company in Canada is seeking an IT Support Specialist II to provide break-fix support for IT hardware and software. Candidates should possess a relevant Bachelor's degree and 2-5 years' experience in technical support. This role requires good problem-solving, communication skills, and the ability to work independently under pressure. The position is on-site, supporting various locations in the region. Competitive salary and opportunities for professional growth are included.