Regional Development Manager

Canadian Blood Services; Toronto; Hybrid; CAD 108,000 - 126,000; Full time

Job summary

A leading nonprofit organization in Canada is seeking a Regional Development Manager to enhance donor engagement. This role involves leading recruitment efforts in a hybrid work environment. The successful candidate will develop and implement strategies to grow a committed donor base, manage a regional team, and collaborate with various stakeholders. Applicants should have relevant education and sales experience, with a focus on B2B environments. Join us and contribute to a mission-driven team saving lives every day.

Benefits

4 weeks' vacation

Annual performance award up to 10%

Comprehensive health, dental, and vision benefits

Employee discounts and wellness program

Qualifications

• 3+ years in leadership roles focused on sales or donor engagement.
• Proficiency in CRM software and tracking systems.
• Valid driver's license and reliable vehicle required.

Responsibilities

• Develop recruitment strategies for a sustainable donor base.
• Collaborate with leadership to align efforts with organizational goals.
• Lead and manage the recruitment team to meet targets.
• Monitor recruitment metrics and report on performance.

Skills

Sales expertise

Donor engagement

Relationship building

Data analysis

Customer service

Negotiation

Leadership

Organization

Education

Post-secondary education in business or related field

Tools

CRM software

Job description

Toronto, ON, CA, M5G 2M1 Brampton, ON, CA, L6T 5M1

Please note this role will work in a hybrid environment. The successful candidate will be working at the Toronto (67 College Street) OR Brampton (100 Parkshore Drive) site officeand will be working a mixture of on-site and off-site work based on the parameters for our operations to meet the needs of our donors, our staff and our communities. Currently, employees are expected to have an in‑person presence for at least 40% of their work time. This requirement may vary depending upon circumstances.

Job category: Supervisory and management
Job posting ID: 8290

Employment status: Regular full-time
Classification: MGMT
Salary/Rate of pay: $108,493 to $125,026

• This external job posting may close earlier than the advertised deadline. We recommend applying as soon as possible.

Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Do you currently work for Canadian Blood Services? All employees must apply via the internal career page .

Together, the work we do connects people and changes lives — including your own.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

If you’re looking for a rewarding experience with a values and mission-driven team, join Canada’s Lifeline and discover a role where your work is meaningful, your purpose is clear, and your impact is felt every day.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

About the role

Canadian Blood Services is looking for a Regular full-time Regional Development Manager to join our dynamic Donor Relations and Field Operations team in our Donor Engagement and Corporate Reputation division (DECR).

TheDonor Relations and Field Operationsteam is responsible for supporting Canadian Blood Services by generating and identifying leads, building a pipeline of potential donors, building relationships, and ensuring the growth and maintenance of a high quality, committed donor base. In this role you will also be responsible for community engagement and maintaining a good public image for the donation centres to ensure there is ongoing public support.

In this role, you will be responsible for leading recruitment efforts to grow and diversify a flexible, sustainable donor base. You will play a critical role in ensuring that recruitment initiatives align with the organization’s goals and values. You will work closely with peers within the region to develop a sustainable donor base and ensure a robust pipeline to support the commitment of Canada’s Lifeline to patients and registrants. You will also be responsible for leading a regional team to develop, nurture, and grow the organization’s donor base in a Business‑to‑Business (B2B) environment. This role oversees, Business Development Managers, and Community Development Managers to drive partner and group acquisition, retention, growth, and engagement.

Formula for success

• Leveraging your demonstrated knowledge and expertise in sales and donor recruitment, you will develop and implement recruitment strategies to meet organization’s donor base targets, ensuring alignment with overall business goals. Identify target markets, customer segments, and key accounts to prioritize recruitment efforts. Analyze market trends and customer needs to adjust recruitment strategies and tactics accordingly.
• Utilizing your exceptional relationship building skills, you will collaborate with senior leadership to align recruitment strategies with the organization’s objectives, multi-product offerings, and value add positioning.
• Drawing on leadership and team management skills, you will lead, motivate, and manage the recruitment team to achieve individual and team recruitment targets. Provide ongoing coaching, training, and performance feedback to ensure continuous improvement and professional development. Foster a positive, high-performance recruitment culture through effective leadership, recognition, and motivation.
• You will be responsible for setting clear sales goals and KPIs for team members and regularly monitor performance to ensure targets are met.
• Harnessing your excellent organization and data analytical skills, you will track, measure, and report on key recruitment metrics, including conversion rates, donor acquisition, and retention activity levels. Provide regular reports on recruitment performance, trends, and insights to senior leadership, offering recommendations for improvements. Analyze recruitment data and market feedback to optimize recruitment processes, address obstacles, and improve results.
• Focusing on your strong interpersonal and excellent customer service skills, you will build and maintain strong relationships with key clients and prospects, ensuring high levels of customer satisfaction and loyalty.
• You will oversee the recruitment pipeline, ensuring opportunities are being followed up on, managed efficiently, and converted into engagement.
• Applying your exceptional negotiation and time management skills, you will assist the recruitment team in closing complex or high-value deals, providing guidance on recruitment strategies and negotiation tactics. Support ongoing recruitment training programs to ensure that the team has the skills, knowledge, and tools necessary to succeed.
• Using your ability to adapt quickly to changing market conditions, you will stay up to date on industry trends, competitor activities, and recruitment best practices, and ensure the team is equipped with the latest insights and techniques.
• You will work closely with the marketing team to ensure that recruitment efforts are aligned with lead generation, promotional campaigns, and branding initiatives.
• Leveraging your creative problem-solving and prioritization skills, you will coordinate with the national development team, national contact centre, support and operations teams to ensure a seamless optimum experience and resolve any issues that may arise during the recruitment process.
• Drawing on your strong communication and presentation skills, you will be responsible for providing feedback to senior leadership regarding group/partner/customer needs, competitive trends, and recruitment challenges.

Desired education and skills

• Completion of a post‑secondary level education in a relevant discipline from a recognized academic institution, preferably in business, marketing, communications or a related field.
• 3+ years of experience in leadership roles focused on sales, donor engagement, retention, or growth in a nonprofit or B2B environment.
• Valid driver’s licence and access to a reliable vehicle is required.
• CRM Proficiency: Experience with customer relationship management (CRM) software and tracking systems.
• An equivalent combination of education, training and experience may be considered.

What we offer you

• 4 weeks' vacation
• Annual performance award up to 10%
• Comprehensive group health, dental and vision benefits for you and your family
• Employee discounts, wellness program, professional resources

What you can expect

• This role will work in a hybrid environment with requirements to be onsite at Canadian Blood Services location 40% of the time/2 days of the week.
• You may be expected to travel a couple of times per year, and as required.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add [e-mail] and [e-mail] to your safe senders list.

Applicants who require accommodation should discuss their needs with us.