Red Lake Ontario - System Technician

Rogers TV; Sault Ste. Marie; On-site; CAD 30,000 - 60,000; Full time

Job summary

A telecommunications company is seeking a System Technician who will install and maintain products while providing excellent customer service. The role requires a valid driver's license and the ability to work outdoors in various conditions. Candidates should demonstrate technical skills and a strong customer focus. This full-time position is located in Dryden, ON and includes benefits such as health and dental coverage and growth opportunities.

Benefits

Health & Dental Benefits

Pension plan and Stock Matching

Employee discounts

Qualifications

• Valid full class-5 driver’s license required.
• Comfortable working outside year-round.
• Ability to work various shifts including evenings and weekends.

Responsibilities

• Install Rogers Ignite products and services including Internet and TV.
• Maintain accurate system records and documentation for work orders.
• Collaborate with internal departments to resolve customer issues.

Skills

Customer-centric focus

Technical acumen

Ability to lift heavy objects

Adaptability

Tools

System analyzers

Field strength meters

Job description

Overview

At Rogers, we put our customers first in everything we do. Our Field Operations team provides top-notch service, connecting communities across Canada. We’re seeking individuals who are passionate about technology, thrive in dynamic environments, and are ready to make a meaningful impact in the telecommunications industry.

We have an exciting opportunity for a System Technician working out of Red Lake, Ontario, reporting to the Manager of Operations. The successful candidate will be part of our team that supports millions of customers with Ignite high-speed Internet, Ignite TV, and home phone, and will assist in the construction and maintenance of our outside plant network to deliver an exceptional customer experience on a continual basis.

What You'll Do

• Installation of Rogers Ignite products and services including Internet, Home phone, TV/streaming
• Servicing and maintaining products with in-home support for customers by educating them on the best Rogers has to offer
• Operate test equipment related to the maintenance of 2-way coaxial and fiber systems including system analyzers, field strength meters, TDR and locators
• Maintain accurate system records and support documentation regarding all work orders
• Work with various internal departments to collaborate and resolve complex, customer-impacting issues in an effective and timely manner
• Various other duties as required

What You Bring

• A valid full class-5 driver’s license
• Demonstrates behaviors that support the Key Success Factors: Accountability, Adaptability & Customer 1st
• Comfortable working outside year-round
• Ability to work various shifts including evenings, out-of-town work, rotational on-call duties, weekends and statutory holidays when required
• Physically able to perform all aspects of the job including working at heights, heavy lifting up to 100 lbs, and maneuvering through crawl spaces
• Customer-centric focus and commitment to quality control excellence
• Technical acumen with a desire to stay up-to-date on the latest industry trends
• Always performs work with safety on top of mind and adheres to all safety requirements

Qualifications & Background

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role. In certain provinces (e.g., British Columbia) you are required to obtain and maintain a valid security worker licence to perform your position’s duties. If applicable, you must obtain the required license and provide proof of satisfactory to the Company that you have obtained it on or before your start date.

Details

• Schedule: Full time
• Shift: Variable
• Length of Contract: Not Applicable (Regular Position)
• Work Location: 75 Queen Street (7819), Dryden, ON
• Travel Requirements: Up to 25%

Perks & Benefits

• Health & Dental Benefits, Pension plan and Stock Matching options
• Growth & Development opportunities to grow in Field Operations
• Discounts on tickets and Rogers services, plus employee discounts
• Environmentally responsible employer with strong diversity and inclusion commitments

Additional Information

Background checks and recruitment process details are provided as part of the hiring process. For any questions, please visit the Recruitment Process FAQ.

Locations & Postings

Posting Category/Function: Field Operations & Maintenance

Location notes may include multiple cities; see posting for details.

Posting Notes

Customer Experience