Receptionist/Concierge

Chartwell; Nanaimo; On-site; CAD 40,000 - 50,000; Full time

Job summary

A retirement living company is seeking a dedicated Receptionist/Concierge to manage various accounting and clerical duties at a residence. This position requires strong organizational skills and the ability to maintain a secure environment. The ideal candidate will have a secondary school education, experience in office procedures, and be proficient in Word and Excel. Working hours are Monday to Friday, 8:00 a.m. to 4:00 p.m., with some flexibility required.

Benefits

Extended benefits

Flexible working hours

Qualifications

• Experience in office management or receptionist roles preferred.
• Ability to maintain confidentiality while handling sensitive information.
• Experience in retirement living or hospitality is advantageous.

Responsibilities

• Maintain department files and routine office records.
• Receive, distribute, and process mail.
• Answer phone and greet visitors, providing information as needed.
• Handle daily bank deposits and accounting tasks.
• Address resident or family concerns appropriately.

Skills

Office procedures

Bookkeeping

Communication

Computer skills (Word, Excel)

Education

Secondary school education or equivalent

Job description

As a Receptionist/Concierge you will perform a variety of accounting functions as well as confidential clerical and receptionist duties associated with the daily operations at the residence, while consistently maintaining a safe and secure environment. As an employee of Chartwell, you can enjoy growing your career and be a part of a dedicated team that positively impacts the lives of the residents.

Shift details: Monday to Friday - 8:00 a.m. to 4:00 p.m.

What You Will Do:

• Maintain department files, including correspondence, forms and routine office records and reports.
• Receive incoming mail, co-ordinate distribution and process outgoing mail.
• Answer telephone and greets visitors to respond to routine inquiries in person and by phone and relay the messages to the appropriate personnel.
• Process daily bank deposits, accounts payable and accounts receivable including verification of totals and coding.
• Respond to resident or family member concern and ensure appropriate action is taken within decision-making authority and/or bring to the attention of the General Manager.
• Perform other related duties as required.

What You Will Need:

• Secondary school education or equivalent
• Must have VSS & first aid (or willing to get prior to starting)
• Preference will be given to those with experience working in retirement living and/or hospitality.
• Perks: extended benefits, Monday to Friday, FT, day shift (with some flexibility to work evenings and weekends, holidays)
• Previous experience working in a similar position (including a working knowledge of office procedures and elementary bookkeeping)
• Computer skills with a working knowledge of Word and Excel

About Us

At Chartwell, we’re all about Making People’s Lives BETTER: the lives of our residents and their families, and the lives of our employees. Join an exceptional group of diverse, inspiring, and caring people who are empowered to provide personalized, human experiences for our residents and staff through the connections they make every day within our communities.

Chartwell’s commitment to diversity and inclusivity is a commitment to hiring people whose skills and abilities contribute the most to the success of the organization and who reflect the communities in which we live and work. We are an equal opportunity employer and welcome applications from a wide range of qualified candidates, including people with disabilities. If you have questions or require assistance with the application process, please email [e-mail] or call 1-888-663-6448.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

Job Info

• Job Identification 21117
• Job Category General Manager/Administrative/Office
• Posting Date 12/04/2025, 08:38 PM
• Job Schedule Full time
• Residence Name Edgewater by Chartwell