Receptionist

Ernst & Young Advisory Services Sdn Bhd; Toronto; On-site; CAD 40,000 - 50,000; Full time

Job summary

A global professional services firm in Toronto seeks a Receptionist to be the first point of contact. You will coordinate meetings, greet visitors, manage incoming calls, and oversee the reception area. The ideal candidate has exceptional client service experience and is committed to fostering a strong team culture. This position offers competitive compensation and opportunities for professional development.

Benefits

Comprehensive medical and dental coverage

Defined contribution pension plan

Competitive vacation policy

Qualifications

• Exceptional client service experience.
• Experience in a professional services firm preferred.

Responsibilities

• Coordinate meeting room bookings and setups.
• Greet visitors at the office in a courteous manner.
• Answer incoming calls and direct queries.
• Manage office security badges for visitors.
• Maintain cleanliness of the reception area.

Skills

Client service experience

Team collaboration

Adaptability

Communication

Quick-thinking

Education

Post-secondary education

Job description

Overview

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

The opportunity

You’ll join our Enterprise Support Services (ESS) team helping to support the important business enablement functions that keep our organization running strong. As a driven administrative professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability.

Your key responsibilities

As the Receptionist and first point of contact for the firm you are the face of EY. You are a driven workplace services professional who enjoys working in tandem with your colleagues while striving to understand and anticipate customer’s needs to exceed expectations. Your key responsibilities also include:

• Meeting preparation: Coordinate meeting room bookings with various teams and stakeholders, room set up, tear down/clean up, including coordination with the catering team
• Greeting visitors: Receive & welcome visitors to the office in a professional, courteous manner ensuring excellent customers experience
• Incoming calls: Answer queries and directs calls
• Security badges: Maintain and track all visitors and temporary building and/or office security badges
• Electronic Visitor Log: Check visitors in & out, providing the appropriate security badge if needed, and informing appropriate EY staff of their arrival
• Light housekeeping: wiping down counters, maintaining reception area
• Equipment management: Understand and operate office equipment, place service calls as needed
• Reception Reference Manual: Refer to and update reception manual as needed
• Support Across Workplace Services: Cross-trained to assist in various areas such as the mailroom, security desk, and taking on a broader reception duties, to maintain seamless coverage and operational flexibility.
• Overseeing the EY Brand Boutique: Responsible for managing purchase orders and maintaining a professional and engaging customer experience.
• Overtime required as needed

Skills and attributes for success

• Committed to contributing to a strong team culture to ensure success
• Develop and maintain relationships to efficiently leverage expertise
• Sound judgement regarding confidential and sensitive matters Aptitude to differentiate when to act independently or team with others
• Highly adaptable and always ready to tackle new priorities or unexpected situations with ease.
• Quick-thinking and responsiveness in a fast-paced environment, able to manage multiple tasks efficiently.
• Motivated to grow, open to feedback, and eager to expand knowledge and skills.

To qualify for the role, you must have

• Exceptional client service experience

Ideally, you’ll also have

• Professional services firm experience
• Post-secondary education

What we offer

At EY, our Total Rewards package supports our commitment to creating a leading people culture - built on high-performance teaming - where everyone can achieve their potential and contribute to building a better working world for our people, our clients and our communities. It's one of the many reasons we repeatedly win awards for being a great place to work.

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you to decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

Diversity and Inclusion at EY / Inclusiveness at EY

Diversity and inclusiveness are at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.