Quality Improvement Facilitator (RFT 1.0 FTE)

The Royal; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading mental health organization in Ottawa is seeking a Quality Improvement Facilitator to enhance quality and patient safety. Responsibilities include coaching teams, developing education, and ensuring compliance with quality improvement methodologies. Ideal candidates will possess an undergraduate degree in a health discipline and have 3-5 years of experience in healthcare. This role offers a salary range of CAD 47.16 to 56.32 per hour.

Qualifications

• 3-5 years of work experience in the health care field.
• Deep understanding of Accreditation Canada survey methodology.
• Ability to deliver presentations to program teams and senior management.

Responsibilities

• Coach and support quality improvement teams.
• Develop and deliver quality improvement education.
• Ensure compliance with safety practices and policies.

Skills

Quality improvement methodologies

Coaching and facilitation

Data analysis

Problem solving

Report writing

Training development

Microsoft Office proficiency

Education

Undergraduate degree in health discipline

Masters in Public Health or related field

Tools

Microsoft Office

Visio

Microsoft Project

Job description

Overview

Position Information: Posting Number ROM25-257E; Title: Quality Improvement Facilitator (RFT 1.0 FTE); Position Status: Regular Full-time; FTE: 1.0; Job Schedule: Days; Department: Quality & Patient Safety; Union: Non-union; Site: Royal Ottawa Mental Health Centre; Number of Vacancies: 1

About The Royal: As one of Canada’s foremost mental health care and academic health science centers, The Royal has a clear purpose: to get more people living with mental illness into recovery faster. This is at the core of everything we do and it is driven by the passion, focus and dedication of our employees. Every day, the work that we do transforms the lives of people with mental illness through specialized mental healthcare, advocacy, research and education.

Responsibilities

• Coach and support program level quality improvement teams throughout the organization.
• Provide recommendations, advice, and support to work teams concerning quality improvement methodologies and tools to drive quality, patient safety, and strategic organizational outcomes.
• Foster a culture of continuous quality improvement through consultation and education on quality improvement methodologies.
• Provide recommendations, advice, and support to work teams concerning quality improvement methodologies and tools to drive quality, patient safety, and strategic organizational outcomes.
• Develop and deliver quality improvement education using a variety of adult learning modalities including hands-on exercises and simulations.
• Provide quality improvement expertise by serving as a contributing member to various workgroups, committees or councils at the program and corporate level.
• Support The Royal’s Accreditation continuous readiness model.
• Perform other related duties as assigned.
• Work in a manner that complies with staff and patient/client safety practices, policies and procedures of the Royal.
• Ensure a work environment that is conducive to The Royal’s Anti-Racism, Harassment & Discrimination Free Workplace Policy.

Qualifications

• Undergraduate degree in a health discipline. Masters level degree in Public Health, Healthcare Administration, or similar program is preferred.
• Demonstrated experience and education in quality improvement methodologies (Model for Improvement, LEAN, etc.) is essential.
• 3-5 years of work experience in the health care field
• Deep understanding of Accreditation Canada survey methodology and required organizational practices.
• Exceptional ability to coach and facilitate small work teams to embrace a quality improvement philosophy and methodologies.
• Ability to produce excellent reports and deliver presentations to program teams, as well as senior management.
• Experience developing training curricula and associated training materials, particularly using principles of adult education is essential.
• Demonstrated change management, facilitation, problem solving, and data analysis skills are essential.
• Exceptional computer skills including operation of Microsoft Office, Visio, Microsoft Project, or other value stream mapping computer tools is essential.
• Able to function independently and be self-directed
• Valid Ontario Driver’s license, access to a reliable vehicle and willingness to travel between organizational sites occasionally.
• English level A- is mandatory in oral expression, comprehension, reading and writing. Bilingual (French/English) is considered an asset.

Salary Range: 47.16 to 56.32 per hour

Additional Information

• All applicants must provide a recent resume that clearly indicate that they meet the required qualifications.
• Please apply by clicking on the Apply button below.
• The Royal sincerely thanks all applicants for their interest in a career with us; however, only those applicants selected for an interview will be contacted.
• All new hires will be required to obtain a clear and valid Criminal Record or Vulnerable Sector Records Check as a pre-condition of employment.
• The Royal Ottawa Health Care Group is committed to equity and inclusion in the workplace. Our commitment is rooted in the belief that a diverse workforce enhances the quality of care and organizational strength. We encourage applications from members of equity-deserving communities and welcome individuals from all backgrounds. Upon request, accommodations due to disability are available throughout the recruitment process.