Quality Assurance Consultant – Crisis Services

Winnipeg Regional Health Authority (WRHA); Winnipeg; On-site; CAD 91,000 - 118,000; Full time

Job summary

A health organization in Winnipeg seeks a Quality Assurance Consultant to develop and monitor quality assurance processes for its Crisis Program. The consultant will work collaboratively to ensure exceptional service delivery, while also providing training and support. Candidates should have a degree in a human service-related field and experience in a crisis or clinical environment. The role offers a salary range of $91,000.00 to $118,000.00 annually with flexible scheduling requirements.

Qualifications

• Degree in a human service-related discipline required.
• Two years of experience in a crisis or clinical service environment required.
• Experience in coaching and leading teams is an asset.

Responsibilities

• Develop and maintain strong working relationships.
• Monitor and perform audits of Crisis Program software platforms.
• Compile and provide data for statistical reports.

Skills

Change management

Coaching and leading teams

Quality improvement processes

Education

Degree in social work, psychology, sociology, nursing, or education

Master’s degree

Tools

iCarol

Genesys Cloud

Job description

A health organization in Winnipeg seeks a Quality Assurance Consultant to develop and monitor quality assurance processes for its Crisis Program. The consultant will work collaboratively to ensure exceptional service delivery, while also providing training and support. Candidates should have a degree in a human service-related field and experience in a crisis or clinical environment. The role offers a salary range of $91,000.00 to $118,000.00 annually with flexible scheduling requirements.