Quality Assurance Administrator

Lifemark; Mississauga; On-site; CAD 60,000 - 80,000; Full time

Job summary

A healthcare evaluation company in Mississauga is seeking a Quality Assurance Administrator to manage the flow of assessment reports and ensure timely processing. Candidates should have relevant education and experience in client service, with strong computer skills and the ability to work independently. This position offers a range of benefits including health options and professional development opportunities.

Benefits

Comprehensive health and dental choices

Employee Assistance Program

Employee Stock Purchase Plan

Paid vacation and Wellness days

Annual education allowance

Qualifications

• 3 years experience ideally within the insurance/health care environment.
• Knowledge of medical terminology preferred.
• Ability to work with high level of autonomy.

Responsibilities

• Track and manage assessment reports.
• Verify questions and correct documents as needed.
• Follow-up with assessors and clients for reports.

Skills

Client Service experience

Administrative position experience

Computer efficiency (MS Office)

Communication skills

Organizational skills

Education

Post-secondary/community college education

Tools

MS Office

Outlook

Adobe Acrobat

Job description

Overview

AssessMed Mississauga - Quality Assurance Administrator

Status: Full-Time Permanent (in-person)

Location: 5945 Airport Road, Suite 335, Mississauga ON

About AssessMed

For over 30 years AssessMed has been completing independent, unbiased, evidence based medico-legal evaluations and file reviews to several markets including but not limited to, auto insurance, defense and plaintiff tort medicals, Accident Benefits, Catastrophic claims, Life and Health Disability referrals as well as cases from HR representatives throughout corporate Canada. AssessMed is a true national provider with strategically located regional offices in BC, Alberta, Ontario (4), Quebec and the Maritime Provinces (2).

About Quality Assurance Administrator

This role is essential for tracking and managing the flow of assessments reports, ensuring timely receipt, formatting, and documenting each step in Smart Simple to support smooth processing. Quality Assurance Administrator also handle final report preparation and delivery and maintain accurate records.

Main Responsibilities

• Handle initial Admin for Medlegal reports as directed
• Verify questions against the LOI, insert/correct missing or wrong questions.
• Add mini CV if necessary (SS doctor profile)
• Add the Documents List to Appendix A, Documents Reviewed section as appendix B and Form 53 to Appendix C
• Complete Form 53’s or other applicable attestation forms
• Update the Services in SS as appropriate
• Follow-up with the Assessors for outstanding reports
• Follow-up with clients when reports are overdue
• Additional typing if required or assigned
• Formatting of documents in Microsoft Word
• Other Admin duties as assigned or required

Required Qualifications

• Relevant post-secondary/community college education
• 3 years’ experience working in a Client Service or administrative position, ideally within the insurance/health care environment
• Comprehensive computer efficiency (MS Office, Outlook, Internet, Adobe Acrobat)
• Effective verbal and written communication skills
• Proven organizational and multi-tasking skills
• Knowledge of medical terminology and medical transcription experience is a strong asset
• Demonstrated organizational and multitasking skills
• Enjoys working in a collaborative team environment
• Shows initiative and exhibits excellent judgement
• Demonstrated ability to work with a high level of autonomy

Why choose AssessMed?

• Comprehensive and flexible health and dental choices with Flex benefits
• Lifemark Employee Assistance Program
• Shoppers Drug Mart Employee Discount (30%)
• Employee Stock Purchase Plan (25%)
• Paid vacation and Wellness days
• Annual continuing education allowance of $1500 (applicable towards credential or designation fee)
• Goodlife Fitness Corporate Discount Gym Membership
• Ongoing internal training and development with opportunities for mentorship
• A diverse and inclusive workplace with a track record of high employee engagement and teamwork
• Nationally recognized brand with a strong digital presence

Thank you for your interest in joining our team! We appreciate the time and effort you’ve taken to apply for this position. Our team will carefully review all applications and contact candidates who meet the qualifications for the next steps. We encourage you to keep an eye on our future job openings. We look forward to connecting with the right candidate soon!

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