Property Large Loss Claims Consultant

Intact Financial Corporation; Toronto; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

A leading financial services provider in Toronto is seeking a Claims Consultant to manage complex property claims. You will be responsible for direct handling of claims over $1M and mentoring regional staff. The ideal candidate will have 10+ years of experience in claims and strong communication skills. This role offers a hybrid work model, competitive benefits, and opportunities for professional growth.

Benefits

Employee Share Purchase Plan

Extensive flex pension and benefits package

Annual wellness account

Possibility to purchase extra days off

Dynamic workplace learning ecosystem

Qualifications

• 10+ years experience with direct handling of large and complex commercial property claims.
• Knowledge of all relevant regulatory and legal requirements.

Responsibilities

• Manage and resolve large and complex commercial property claims over $1M.
• Mentor and guide regional file handlers for effective claims handling.
• Provide excellent customer service to Brokers, Customers, and Colleagues.

Skills

Critical thinking

Communication

Problem-solving

Collaboration

Education

Undergraduate Degree or CIP designation

Job description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance‑led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

As a Claims Consultant in our Property Large Loss team, you will handle multi‑line complex claims through all distribution channels. You will be responsible for the direct handling and monitoring of complex first‑party and third‑party claims with exposures in Canada and internationally. The types of losses may include Commercial Property, Energy, Equipment Breakdown, Environmental Liability and additional Specialty Claims. The Claims Consultant performs the settlement of complex claims, civil liability or property damage, plays a fundamental role in managing the processes surrounding disputes or alternative dispute resolution bodies, undertakes the functions of analysis and evaluation of claims, liability and provisions and contributes to unit priorities, including providing expertise as needed, mentoring and participating in the budget process.

Workplace: National

What you’ll do here:

• Manage, investigate, analyze, negotiate and resolve large and complex commercial property claims generally with exposures over $1M or involving specialized kind of loss within Canada and internationally;
• Engage and manage internal and external counsel, consultants, adjusters, accountants and engineers to confirm coverage, determine liability and assess damages;
• Mentor, guide and provide technical advice to regional file handlers to ensure consistent and effective claims handling and support long‑term succession planning;
• Train colleagues on complex claims handling;
• Work with Underwriting, Loss Prevention and other stakeholders to identify potential risks, hazards and trends, sharing feedback and lessons learned;
• Provide brilliant customer service to Brokers, Customers, and Colleagues;
• Deliver and exceed on all key performance indicators as it relates to loss development and loss adjustment expenses, claims leakage control and expense management;
• Leverage your expertise in a creative, continuous improvement environment to support a model of best practice operations;
• Effectively negotiate claims when appropriate;
• Attend settlement conferences and trials;
• Attend loss locations and other client and broker meetings when appropriate.

What you bring to the table:

• A critical thinker and have intellectual curiosity when approaching complex problems in time‑sensitive situations;
• A skilled communicator allowing you to foster favorable business relationships and provide clear guidance to clients;
• A problem‑solver able to gather information, evaluate a situation and negotiate the next steps toward a solution;
• Able to adapt to changing needs and understand the need to be flexible and agile;
• A planner and able to effectively organize to establish an effective strategy;
• A strong collaborator and have a passion for mentoring and coaching others;
• 10+ years experience with direct handling of large and complex commercial property claims;
• Appropriate knowledge of all relevant regulatory and legal requirements applicable to the position;
• Undergraduate Degree or CIP designation (asset);
• Flexible to travel as needed.

#LI-LA1

#LI-Hybrid

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in‑person interactions.

• A financial rewards program that recognizes your success;
• An industry‑leading Employee Share Purchase Plan; we match 50% of net shares purchased;
• An extensive flex pension and benefits package, with access to virtual healthcare;
• Flexible work arrangements;
• Possibility to purchase up to 5 extra days off per year;
• An annual wellness account that promotes an active and healthy lifestyle;
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues;
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs;
• Inclusive employee‑led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;
• Inspiring leaders and colleagues who will lift you up and help you grow;
• A Community Impact program, because what you care about is a part of what makes you different and how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity‑deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.