Property Claim Manager, Examining

Chubb; Toronto; On-site; CAD 90,000 - 110,000; Full time

Job summary

A leading insurance provider in Toronto seeks a Claims Team Leader responsible for overseeing a high-performing team of examiners. The role requires excellent leadership and technical skills, with at least 8 years of experience handling complex property claims. Candidates must have a degree or equivalent experience, with supervisory experience preferred. Strong communication and organizational skills are essential, as the job involves managing relationships and ensuring compliance with claims handling practices.

Qualifications

• 8+ years of handling property claims including complex commercial claims.
• Prior supervisory and/or management experience with direct oversight.
• Experience managing both in-office and remote staff.

Responsibilities

• Provide leadership and oversight of a claims team.
• Oversee investigations and resolve claims.
• Manage business relationships and ensure compliance with regulations.

Skills

Leadership skills

Organizational skills

Communication skills

Performance management

Technical skills in claims handling

Education

Degree or equivalent work experience

CIP, CRM, and/or FCIP Industry designations

Job description

Chubb is world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

Key Objective:

Reporting to the VP, First Party Claims Manager, this role is responsible for providing leadership and technical oversight of a high performing team of Commercial and Personal Line Claim Examiners. The successful candidate will be responsible for the team’s delivery of best in class service and a high degree of technical acumen on behalf our clients and business partners.

Major Responsibilities:

• The candidate must be both service-oriented and results-driven, possessing excellent leadership, technical and organizational skills

• Ability to oversee and drive team actions to recognize exposure, complete thorough investigations, confirm coverage and ultimately resolve claims within company best practices

• Highly proficient in performance management, training and staff development

• Candidate must be able to make timely and independent decisions within company best practices

• Must be an articulate communicator who is interested in helping others achieve corporate and personal objectives

• Strong knowledge of companies systems, procedures, claims handling philosophy and claims handling requirements are necessary

• Ability to manage business relationships with internal and external customers, as well as investigate and resolve disputes in a fair and equitable manner

• Comfortable reviewing and interpreting personal and commercial insurance contracts, investigation techniques, legal requirements, and insurance regulations

• Recognize and pursue recovery.

• Adhere to all statutory and regulatory fair claims practices

Qualifications

• 8 years + of handling property claims including complex commercial claims

• Prior Supervisory and/or Management experience with direct oversight of direct reports handling Property claims

• Experience managing both in office and remote staff is desirable

• Education level with a degree or equivalent work experience is required

• CIP, CRM and/or FCIP Industry designations would be an asset

At Chubb we are committed to providing equal employment opportunities to all employees and applicants. It is our policy to provide equal employment opportunities to employees and applicants based on job-related qualifications and ability to perform a job. If you require an accommodation during the hiring process or upon hire, please inform Human Resources. If a selected applicant requests accommodation during the recruitment process, Chubb will consult with the applicant in order to provide suitable accommodation that takes into account the applicant’s accessibility needs.