Project Manager, Partner Professional Services

Dialpad Japan; Kitchener; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading technology company is seeking a Project Manager for their Partner Professional Services team in Kitchener, Canada. This role focuses on ensuring successful customer deployments and managing partner-sourced projects. Candidates should have 3-5 years of project management experience, excellent communication skills, and familiarity with tools like Salesforce and Jira. Enjoy a collaborative work environment and competitive benefits.

Benefits

Competitive benefits

Robust training program

Qualifications

• 3-5 years of project management experience, ideally in a customer-facing role.
• Experience with project-tracking platforms.
• Strong verbal and written communication skills for remote interactions.

Responsibilities

• Take full ownership of customer deployment projects, ensuring successful implementation.
• Cultivate and maintain strong relationships with customers and key stakeholders.
• Ensure projects are delivered on time and within scope, meeting success criteria.

Skills

Project management

Customer relations

Communication skills

Problem-solving

Team collaboration

Education

Bachelor’s Degree

Tools

Salesforce

Jira

G-Suite

Job description

Overview

Project Manager, Partner Professional Services
Location: Kitchener, Canada

Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. We serve more than 50,000 companies globally, including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply, helping them build stronger customer connections with real-time, AI-driven insights. Learn more at dialpad.com.

Being a Dialer

At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We elevate each conversation with a platform that drives real-time insights and automation for our customers. We continually evolve, and every employee leverages industry-leading AI to refine our platform and skills. We look for individuals who are Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role

As a Project Manager on our Partner Professional Services team, you will be a key player in ensuring the successful deployment of Dialpad solutions for customers sourced through our partner network. Your focus will be on these partner-sourced projects, delivering exceptional customer experiences and addressing challenges that arise during the project lifecycle. You will own the entire deployment process for your customers, guiding them through our proven deployment methodology and coordinating with technical experts as needed.

This role involves educating and onboarding customers on Dialpad products, and managing the relationships between our partners and our shared customers. You will collaborate closely with Sales, Customer Success, and Support to contribute to customer success and retention. This position reports to the Senior Manager, Partner Professional Services. Candidates must be able to work US hours.

What You’ll Do

• Take full ownership of customer deployment projects, ensuring successful implementation of all Dialpad products and features.
• Apply the Dialpad deployment methodology and use tools to onboard customers.
• Manage changes to deployment scope and schedule, identify risks, and implement mitigation strategies.
• Cultivate and maintain strong relationships with customers and key stakeholders, ensuring clear communication and alignment throughout the project lifecycle.
• Create and maintain thorough project documentation, recording decisions and progress.
• Meet regularly with customers to verify and track project requirements and deliverables.
• Partner with Dialpad Solution Architects to form a deployment team focused on customer success and project delivery.
• Utilize cloud platforms and tools (e.g., Salesforce, PSA tools) to manage, track, and monitor projects and customer health.
• Ensure projects are delivered on time and within scope, meeting success criteria.
• Conduct admin training sessions, assist with configuring integrations, support device provisioning, and troubleshoot issues as needed.
• Monitor and report project status to management and leadership, escalating issues as needed.
• Address and resolve customer escalations and risks on active projects to ensure high customer satisfaction.
• Ensure seamless handoffs to Customer Success and Support teams.

Skills You’ll Bring

• Bachelor’s Degree (preferred).
• 3-5 years of project management experience, ideally in a customer-facing role.
• Experience with project-tracking platforms.
• Strong focus on thorough project hygiene, including tracking hours and tasks.
• Ability to lead project meetings, hold customers accountable, and manage multiple projects.
• Proficiency with G-Suite, Salesforce, Jira, and other cloud platforms.
• Strong verbal and written communication skills for remote interactions.
• Ability to work cross-functionally with Support, Customer Success, Marketing, Product, Channel Partner Managers, and other teams as needed.

We believe in investing in our people. Dialpad offers competitive benefits and a robust training program to help you reach your full potential. Our offices are designed to be inclusive and collaborative. We are proud to be recognized as a Great Place to Work, with an environment where every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating an inclusive community and an environment free from discrimination or harassment.