Project and Program Manager

TalentBurst; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading technology firm is seeking an experienced Incubation Operations Manager for their Partner Ecosystem Solution Development team. This role involves managing operations, ensuring effective communication, and collaborating across departments to support the development of partner-led solutions. The ideal candidate will have over 7 years of experience in operations and exceptional organizational skills.

Qualifications

• 7+ years of experience in operations, program coordination, or communications within a technology or partner ecosystem.
• Proven ability to manage complex workflows and collaboration in a fast-paced environment.
• Strong organizational skills with attention to detail.

Responsibilities

• Own and manage the day-to-day operations of the Solution Incubation Practice.
• Administer/manage and improve systems and dashboards for solution tracking.
• Develop and distribute communications on partner solution development.

Skills

Operational management

Communication skills

Project management

Complex workflows management

Stakeholder engagement

Education

Bachelor's degree in Business, Communications, or a related field

Tools

Smartsheet

Confluence

Tableau

Job description

Overview

Job Title: Project and Program Manager_CAN

Duration: 6 months

Location: Remote Canada

Incubation Operations Manager, Partner Ecosystem Solution Development

Location: Hybrid – Toronto, ON or Ashburn, VA or Remote

What You'll Be Doing

As an Incubation Operations Manager within the Partner Ecosystem Solution Development team, you will be responsible for the successful day-to-day operation of the Solution Incubation Practice. This practice supports the joint development of partner-led solutions with strategic technology partners. You will ensure operational excellence across all incubation workflows, manage tooling and dashboards, and drive clear, consistent communication to internal stakeholders on the status and progress of solution development initiatives.

This role is critical in enabling scale, transparency, and executional rigor across the partner solution lifecycle. You will work cross-functionally with Product Management, Partners & Alliances, Solution Development, Market Development and Solution Delivery to ensure alignment, visibility, and momentum across all incubation activities.

Responsibilities

• Operational Management
  • Own and manage the day-to-day operations of the Solution Incubation Practice.
  • Oversee intake, triage, and tracking of new solution requests.
  • Maintain and evolve operational processes, workflows, and documentation to support scalable solution development.
  • Monitor and manage solution status updates, escalations, blockers, and issue resolution across the incubation lifecycle.
• Tooling & Systems
  • Administer/manage and continuously improve the systems, dashboards, and tooling that support solution tracking, reporting, and stakeholder engagements.
  • Ensure data accuracy and visibility across all incubation activities.
  • Partner with internal teams to automate and streamline operational processes where possible.
• Stakeholder Communications
  • Develop and distribute regular communications to internal stakeholders including leadership, on the status, progress, and outcomes of partner solution development.
  • Create executive-ready reports, dashboards, and summaries that highlight key metrics, milestones, and risks.
  • Serve as the communications lead for the Solution Incubation Practice, ensuring alignment and transparency across teams and stakeholders.
• Cross-Functional Collaboration
  • Act as a central point of coordination across Product Management, Partners & Alliances, Solution Development, Market Development and Solution Delivery to ensure incubation activities are progressing smoothly.
  • Facilitate regular syncs, reviews, and retrospectives to drive continuous improvement.
  • Capture and synthesize feedback to inform operational enhancements and tooling updates.

Qualifications

• 7+ years of experience in operations, program coordination, or communications within a technology, product, or partner ecosystem environment.
• Proven ability to manage complex workflows and cross-functional collaboration in a fast-paced environment.
• Strong organizational and project management skills with attention to detail.
• Excellent written and verbal communication skills, including experience crafting executive-level communication and reports.
• Experience with operational tooling (e.g. Smartsheet, Confluence, Tableau) and dashboard/reporting systems.
• Familiarity with partner ecosystems, solution development, or infrastructure environments is a plus.
• Bachelors' degree in Business, Communications, or a related field.