Project Administrator - Telecommunications

Ledcor; Vancouver; On-site; CAD 38,000 - 54,000; Full time

Job summary

A leading construction and telecommunications company in Vancouver is seeking a Project Administrator to manage customer communications and ensure smooth project execution. The ideal candidate will have strong customer service skills, experience in administrative roles, and proficiency in Microsoft Office. This position offers a competitive compensation package and opportunities for career development.

Benefits

Comprehensive benefits package

Opportunities for skill development

Recognition for workplace diversity

Qualifications

• Minimum 1 year of experience in a customer-facing administrative or coordination role.
• Strong interpersonal and customer service skills.
• Excellent verbal and written communication skills.

Responsibilities

• Act as the single point of contact for customers.
• Manage inquiries, concerns, and escalations.
• Ensure prompt resolution in collaboration with internal team.

Skills

Customer service skills

Verbal communication

Written communication

Time management

Interpersonal skills

Tools

Microsoft Office Suite

Job description

As a Project Administrator, you will be the primary point of contact for all customer communications, acting as the liaison between customers, internal teams, and field operations. You will play a key role in ensuring a smooth customer journey by providing clear, timely, and professional communication throughout the project lifecycle.

Click to see what it’s like working for Ledcor: https://www.youtube.com/watch?v=fpn_YHIhP8U

Essential Responsibilities

• Act as the single point of contact for customers, managing all inbound inquiries, concerns, and escalations
• Communicate our project process to new customers and guide them through next steps
• Manage escalations and objections, ensuring prompt resolution in collaboration with internal team
• Validate cancellations and confirm customer intent prior to removing work from the schedule
• Monitor appointments and project timelines to ensure SLA adherence
• Maintain communication logs and support documentation for customer files and project milestones
• Work closely with Project Coordinators and Superintendents to share updates and ensure alignment

Qualifications

• Minimum 1 year of experience in a customer-facing administrative or coordination role (telecom or utilities preferred)
• Strong interpersonal and customer service skills
• Ability to de-escalate tense situations, manage objections, and set expectations
• Excellent verbal and written communication skills with the ability to simplify technical language for customers
• Comfortable with high call volume and constant customer interaction
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Detail-oriented with strong time management skills and the ability to multitask in a fast-paced environment

Compensation

$ 38,800.00 - 53,350 Annually

This is the expected base pay range for this role. Individual base pay will be determined based on a variety of factors including experience, knowledge, skills, education and location.

Our competitive total rewards package provides compensation and benefits that support your physical, mental and financial wellbeing. We offer exciting, challenging work with opportunities to develop your skills and knowledge.

Additional Information

Ledcor Technical Services (LTS) designs, builds, and maintains wireline or wireless networks that span North America and beyond. We are a proven leader and innovator in telecommunications network construction, maintenance, and service installation and repair.

Our workplace culture has been recognized as one of Canada’s Best Diversity Employers, Canada’s Most Admired Corporate Cultures, and a Top 100 Inspiring Workplace in North America.

Employment Equity

At Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other identifying characteristic are encouraged to apply.

Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. We are committed to continuing to build on our culture of empowerment, inclusion and belonging.

Adjustments will be provided in all parts of our hiring process. Applicants need to make their needs known in advance by submitting a request via email. For more information about Ledcor’s Inclusion and Diversity initiatives, please visit our Inclusion and Diversity page.