Project Administrator

AG Globe Services; Canada; On-site; CAD 50,000 - 70,000; Full time

Job summary

A client management solutions provider based in Canada is seeking an experienced candidate for a key role involving client management and support of ongoing programs. Responsibilities include working directly with major clients, supporting the card production lifecycle, and providing exceptional organizational skills. Ideal candidates will have 2-4 years of experience in account management and exemplary communication abilities, thriving in a fast-paced environment. Attention to detail and the ability to work independently are essential for success in this role.

Qualifications

• 2-4 years of Account Management experience.
• Excellent time-management skills and ability to prioritize tasks.
• Ability to work well independently and under pressure.

Responsibilities

• Work with major clients to support management of ongoing programs.
• Support the card production life cycle from order receipt to fulfillment.
• Coordinate with external vendors and partners to resolve issues.

Skills

Account Management experience

Time-management skills

Independent working

Knowledge of POS systems

Attention to detail

Excellent communication skills

Advanced computer skills in MS Office

Analytical and client-oriented

Job description

Role & Responsibilities:

• Work directly with major clients to support management of ongoing programs, including order vetting, order processing, script checking, client implementation/boarding, ACH management (automated funds transfer, funds settlement and banking updates), franchisee administration, card fulfillment, third party coordination and escalated technical support.
• Work closely with internal Givex operations teams: Product Development, Accounting, Sales, Quality Assurance and Client Services.
• Take direction from different Product Development Managers on ongoing projects and execute assigned tasks to support our clients as part of virtual teams.
• Support the card production life cycle, from receiving the order to number generation and fulfilling the cards in a timely manner.
• Learn the scope of existing products and practices to proactively assess the impact of any problems that may arise with standardized processes.
• Participate in user acceptance testing and live/real‑time system cut‑over processes.
• Perform ongoing manual intervention, monitoring, control, troubleshooting, problem analysis and administrative table updates.
• Coordinate with external vendors and partners (banks, fulfillment organizations, card production manufacturers, etc.) to escalade and resolve issues that arise in routine processes.
• Work independently managing multiple tasks and assigned duties.
• Utilize checks and validations to ensure all settlement outputs are generated as expected.
• Work with other teams to ensure all bases of a project are covered, from design and programming to billing & finance (including sales support).

Qualifications

Required Knowledge, Skills & Abilities

• 2‑4 years of Account Management experience.
• Excellent time‑management skills and ability to prioritize tasks.
• Ability to work well independently and under pressure within a web‑based environment.
• Previous experience in restaurants with knowledge of POS systems is considered an asset.
• Previous administrator, bookkeeping experience is considered an asset.
• Energetic and driven with a strong sense of urgency.
• Relentless attention to detail, accuracy and functionality.
• Excellent communication skills, both written and verbal.
• Previous experience interfacing with large clients and/or vendors.
• Analytical, client‑oriented and comfortable with routine tasks.
• Advanced computer skills in MS Office products (Word, Excel, Outlook, etc.).
• Adaptable to change with a strong desire to learn.

Additional Information

All your information will be kept confidential according to EEO guidelines.