Program Support Officer – PSW Learn & Earn - TPT - FHLS

Humber College; Toronto; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading educational institution in Toronto is seeking a Program Support Officer for a temporary part-time position. The role involves providing comprehensive administrative and program support to enhance the PSW Learn & Earn program. Ideal candidates will have a degree in relevant fields and experience in administrative roles. This position offers an opportunity to be part of a diverse and inclusive academic community.

Benefits

Access to tools and technology

Competitive perks and professional growth opportunities

Qualifications

• Minimum of three years’ experience in a post-secondary environment.
• Experience with analyzing data and producing reports.
• Proficiency in drafting communications and advising students.

Responsibilities

• Respond to internal and external inquiries.
• Provide administrative support for program reviews.
• Generate financial reports and ensure policy adherence.

Skills

Administrative support

Data analysis

Microsoft Office proficiency

Time management

Interpersonal skills

Education

3 year degree or diploma in relevant fields

Tools

Microsoft Office

Adobe Acrobat

Job description

Overview

Find Your Spot at Humber. At Humber, we are a vibrant, diverse community of professionals dedicated to providing an exceptional learning experience for our students. We are Building Brilliance and co-constructing a new model of polytechnic education for Ontario, Canada, and the world. We offer a collegial, collaborative, inclusive environment where each individual is supported to grow and bring their best each day.

Job Details

Position Title: Program Support Officer - PSW Learn & Earn

Status: Temporary Part-time Support

Hours: 24 hours per week

Faculty/Department: Faculty of Health Sciences and Wellness

Campus/Location: North Campus

Salary: Pay Band 8: Start $30.62 per hour

About the Faculty

The Faculty of Health and Life Sciences is committed to sharing knowledge and experience to help students become skilled, adaptable, compassionate, and career-ready graduates. Teaching and learning are student-centered with emphasis on technological innovation, diversity, and integrated community and clinical industry collaborations. State-of-the-art facilities enhance learning and provide a solid foundation for placement experience.

About the PSO Learn & Earn Position

The incumbent will provide direct support to the Learn and Earn PSW program in the Faculty of Health and Life Sciences and will provide a comprehensive range of support services to students, professors, program coordinators (PCs), and external stakeholders in their assigned cluster of programming. Responsibilities include, but are not limited to, administrative, program, financial, human resources, student, marketing, and inter-departmental support. The incumbent also acts as a resource to students, professors, PCs, and administrators on the application of the College’s academic policies and procedures. It is expected that the incumbent will continue to develop opportunities that directly impact the learning environment. The volume and diversity of students encountered enhance the customer service requirements of this role.

Responsibilities

Program Support

• Respond to internal and external inquiries.
• Provide administrative support to key stakeholders with the annual program review and renewal process, including program mapping, course outlines, calendar reviews, and Faculty guides.
• Support Program Planning Development and Renewal curriculum changes in accordance with Ministry and internal rules and deadlines.
• Support Program Advisory Committees ensuring procedures are followed.
• Prepare, disseminate, and archive student and program communications.
• Collect information such as scholarship forms, awards nomination forms, signed SWFs, and documentation for accreditation reviews.
• Provide administrative and logistical support for program-related meetings and events.
• Provide planning support including calendaring, course scheduling, and loading sheets.
• Maintain program records in appropriate databases (e.g., student records, e.g., grade change forms).
• Provide support to Academic Leadership with regard to all program services and evaluation.

Administrative Support

• Generate required reports for programs to support the Faculty’s strategic objectives.
• Support creation, implementation, and tracking of special projects including project mapping and completion monitoring using appropriate tools.
• Analyze service delivery and/or internal processes to recommend improvements and implement efficient internal processes for service delivery.
• Participate in and contribute to program and cross-college committees as required (this may include room bookings, creating agendas, note-taking, tracking deliverables, attendance, and payments if required).
• Support Faculty-wide meetings and events.
• Provide backend support in creating Standard Workload Forms (SWFs), including data extraction, reporting, and administrative updates.
• Process facilities work orders and track requests until completion.

Financial Support

• Under the direction of the AL, generate financial reports.
• Ensure purchasing policy is adhered to.
• Provide financial support to the AL within the Faculty.
• Analyze budget transactions to identify errors and advise on improved budget allocations.
• Remain informed on approved vendors and changes to rules.
• Responsible for Chrome River receipt reconciliation for the Learn and Earn program.

Student Services and Support

• Respond to student inquiries and redirect as appropriate (e.g., financial awards, scholarships, appeals, petitions, SAFs, etc.).

Human Resources Support

• Produce, collect, and process contracts for part-time Professors/Instructors, part-time administrators, part-time support, and work-study employees.
• Process information in HRMS and other HR-related processes, including entering timecards and processing PAFs, and follow up on HR/pay-related concerns.
• Support onboarding processes and troubleshoot when required.

Other Duties As Assigned

• Performs other related duties or projects as assigned, including assisting and supporting other staff, areas, or events within the department/Faculty as required.

Hours and Location

Hours per Week: 24

Position Type: Temporary Part-Time Support

Work Location: North Campus

Qualifications

Education

• 3 year degree or diploma in Business, Communications, Entrepreneurship, Finance, Human Resources, Information Systems, Marketing and related fields.

Experience/Skills

• Minimum of three (3) years’ progressive administrative or student advising experience in a post-secondary environment.
• Experience with compiling and analyzing research-based data, producing reports, and identifying trends to develop solutions and strategies.
• Experience with drafting and proofreading communications, supporting and/or advising students on course and program selection, curriculum planning, and academic program delivery; interpreting policies and procedures and supporting events.
• Proficiency with Microsoft Office (Word, Excel, Outlook, Access, PowerPoint) and Adobe Acrobat.
• Excellent time management and multitasking skills; ability to work independently with minimal supervision; strong interpersonal skills.
• Ability to use office equipment and troubleshoot minor technical issues.

What’s In It For You

• Be part of building Humber's future in a diverse, hard-working, and supportive team.
• Access tools and technology that enable success in your role.
• Competitive perks and opportunities for professional growth.

Equity, Diversity, and Inclusion

Humber is committed to a workforce that reflects the diversity of our students and our city. We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to address equity, diversity, and inclusion in a post-secondary environment. Humber supports employment equity and encourages applicants from racialized groups, women, Indigenous workers, LGBTQ2S+ workers, and workers with disabilities to apply. Applicants may voluntarily self-identify. Humber supports Francophone and young workers.

Accommodation

Humber is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Talent Acquisition team will assist applicants requesting accommodations at any stage. This document is available in alternate formats upon request.

Anti-Discrimination Statement

Humber is committed to a workplace free from discrimination and harassment. If you need assistance with concerns related to discrimination or harassment, please contact the Office of Human Rights and Harassment ([e-mail]).

Application Deadline

Deadline to Apply: September 29, 2025