Program Manager (Print Production)

DCM; Calgary; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading marketing communications firm is seeking an experienced Program Manager in Calgary, Alberta. This hybrid role involves delivering data-driven campaigns and coordinating projects with various internal departments and clients. Ideal candidates will have strong customer service and marketing production skills, along with proficiency in Microsoft Office and project management tools. Candidates are encouraged to apply regardless of background, as the firm values diversity and inclusion.

Qualifications

• Exceptional customer service skills to meet urgent demands.
• Experience in marketing production/account management in commercial print.
• Strong data reporting and problem-solving abilities.

Responsibilities

• Primary point of contact for clients coordinating internal departments.
• Lead management of projects, including execution of distribution efforts.
• Create project plans and manage production aspects.

Skills

Customer service skills

Marketing production experience

Strong communication skills

Analytical skills

Organization skills

Tools

Microsoft Office

Project Management software

Microsoft Dynamics 365

Job description

Overview

DCM is a marketing and business communications partner that helps companies simplify the complex ways they communicate and operate, so they can accomplish more with fewer steps and less effort. DCM serves major brands in key vertical markets, including financial services, retail, healthcare, energy, other regulated industries and the public sector. We integrate seamlessly into our clients’ businesses thanks to our deep understanding of their needs, our use of technology-enabled solutions, and our end-to-end service offering. Thanks to our locations throughout Canada and in the United States, we are able to meet our clients’ varying needs with scale, speed, and efficiency – no matter how large or complex the ask. And we can do it all with advanced data security, regulatory compliance, and bilingual communications, in digital or print.

The Role

We’re looking for a Program Manager, experienced in the commercial print industry, who will deliver highly effective data driven campaigns on time for a variety of markets and liaise with clients, agencies and internal departments from start to finish on all projects.

This is a hybrid role, working 4 days per week in the office and an option to work remotely 1 day per week.

Key Responsibilities

• Be the primary point of contact for clients and coordinate between internal departments (Client Services, Operations, etc.).
• Lead client activities related to the management of projects including answering client inquiries and executing on complex kitting / fulfillment distribution projects, direct mail projects, print, production, estimating, inventory and all client deliverables.
• Work with Account Executives by providing them with key support for administrative tasks, planning new projects or orders.
• Create project plans, work back schedules, manage all aspects of production, drive accountabilities, and follow up with job analyses after completion as needed.
• Interpret and create instructions for various internal teams, perform quality control on all letter copy and print proofs, review audits, coordinate data transfers.
• Establish and maintain quality control standards and check points to ensure work is completed to standards and customer specifications.
• Conduct postmortems and lessons learned after project completions and incorporate continual improvement initiatives into future projects.

Skills & Experiences

• Exceptional customer service skills, with ability to work overtime to meet customer demands with little to no notice.
• Working experience in marketing production / account management in the commercial print industry, with a strong understanding of offset, digital, and large format production.
• Strong computer skills including Microsoft Office, Project Management software, and experience with Microsoft Dynamics 365 is an asset.
• A champion of process, with strong data reporting and problem solving skills, clear and direct communication both oral and written, proven negotiator with impeccable organizational skills and attention to detail, the ability to make sense of the abstract, and to raise the bar to set new standards.
• Ability to enable cooperation with all levels of internal and external contacts, strong sense of urgency and the ability to work well under pressure to execute results and motivate the same in others.
• Well-developed analytical and problem solving skills, demonstrating initiative, sound judgment, and decisiveness.
• Dynamic, self-motivated, proactive, with the ability to direct colleagues or work independently.

Equal Employment Opportunity

DATA Communications Management Corp. (DCM) is committed to equal employment opportunity, employs and does not discriminate against all qualified persons without regard to race, color, religion, national origin, sex, age, disability, or any other classification protected by applicable federal and provincial laws. We invite resumes from all qualified applicants. Should you require any accommodation throughout the recruitment and selection process, please inform human resources so that we can ensure your equal participation.

DCM would like to thank all applicants, however only those candidates qualified will be contacted.