Production Planner / Customer Service

Schneider Electric; Mississauga; On-site; CAD 70,000 - 90,000; Full time

Job summary

A global technology company in Mississauga seeks a planning and coordination expert for ETO products. The ideal candidate will have a degree in Supply Chain Management and 3-5 years of production planning experience. Key responsibilities include managing orders, ensuring deliverables meet specifications, and collaborating closely with departments like Engineering and Purchasing. This role offers an opportunity to contribute to meaningful projects in a dynamic work environment.

Qualifications

• 3 to 5 years experience in Production Planning.
• Expertise in MS Office and SAP applications.
• Excellent organizational and analytical skills.

Responsibilities

• Plan, schedule, and coordinate material orders for production.
• Manage incoming orders and ensure clean processing.
• Monitor order backlog and address shipping issues.

Skills

Production Planning (MRP system)

MS Office

SAP applications

Analytical skills

Organizational skills

Education

Degree in Supply Chain Management or Business Management

CPIM accreditation

Tools

S4/Hanna

AMAPS

SMS

Job description

This role is responsible for planning, scheduling and co-coordination of material orders to meet production requirements for Engineered to Order (ETO) Products. Processing ETO Warranty requests, Contract Review, manage Change Order requests, providing External and Internal customer satisfaction through timely response, professional communication, efficient order management, prompt analysis and resolutions to customer issues, follow CPP4S (Customer Projects Process for Service), management of on hand inventories to ensure system data integrity to support ongoing accurate data reporting.

Responsibilities

• Provide professional, efficient and timely service to Customers
• Provide ETO / Project order management based on specifications and customer requirements.
• Ensure ETO project deliverables are met, manage changes to scope, costs and timelines.
• Complete contract review on incoming orders and ensure clean incoming orders.
• Schedule resource for ETO orders based on published lead time, shop loading and shop input.
• Enter project estimate of labor / material and manage Cost Estimate to Actual.
• Compile and release ETO shop packages to Assembly Dept.
• Daily monitoring of Open Order Backlog report for ETO Products, address issues to ensure timely
• shipment of orders.
• Enter and maintain orders in S4/Hanna (SAP) with required information.
• Work closely with Purchasing, Engineering and Assembly to ensure parts availability for product build.
• Attend weekly Production Meeting, providing job status updates, and as necessary expediting inputs to ensure jobs remain on track in meeting promised delivery dates.
• Process return authorization request, monitor credits in work queue, issue credit and resolve disputes.
• Issue packing slips and complete inventory adjustments.
• Monitor job cost, elevate issues, work with Finance providing complete job cost review (Jrun’s) and close out process in SMS.
• Maintain optimal inventory levels through proper planning and analysis.
• Review and provide inputs for maintenance of Order Management ISO quality procedures.
• Review and manage negative on hand.
• Open Cases in BFO for end customer warranties and open/manage BFO Customer Request as required.
• Lead and implement process/efficiency improvement projects as necessary.
• Strong focus on Safety and safe work practices

Qualifications

Degree in Supply Chain Management, Business Management, or related field

Certified in Production and Inventory Management (CPIM) accreditation or other relevant certification.

This job might be for you if:

• 3 to 5 years experience in Production Planning (MRP system)
• Expertise in MS Office and SAP applications
• S4/Hanna, AMAPS, SMS knowledge would be an asset
• Excellent organizational skills with ability to balance multiple priorities in a fast-paced, dynamic work environment
• Ability to establish and maintain effective working relationships with customers and functional departments.
• Good analytical and problem-solving skills. Ability to think "outside the box" to create and explore new opportunities.

Let us learn about you! Apply today.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

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