PRODUCTION MANAGER

CERTAPRO PAINTERS OTTAWA; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

CertaPro Painters, the leading painting company in North America, seeks a Production Manager for its Ottawa team. This individual will oversee operations, ensuring exceptional customer experiences and effective team management, while embodying the company's core values. Responsibilities include recruitment, job planning, and ensuring field programs are executed flawlessly.

Benefits

Laptop

Company vehicle

Gas card

Base salary plus bonus

Qualifications

• Effective communication and listening skills are essential.
• Must be well-organized with attention to detail.
• Ability to coach and motivate while managing multiple teams.

Responsibilities

• Manage and lead teams to ensure production success.
• Deliver exceptional customer service and manage customer relationships.
• Coordinate planning and scheduling with office staff and suppliers.

Skills

Interpersonal skills

Effective communication

Organizational skills

Attention to detail

Analytical skills

Coaching ability

Self-motivation

Job description

CertaPro Painters, North America’s largest and most referred commercial and residential painting company, is hiring a motivated individual to join our Ottawa team as Production Manager, Commercial and Residential Painting Services. The role is to be a leader within the organization.

Position Overview :

• Deliver an exceptional experience for CertaPro Painters’ customers to dramatically differentiate CertaPro from its competition.
• Provide an exceptional work experience for CertaPro’s crews and painters (JSSs) to differentiate CertaPro as the employer of choice.
• Develop a close working relationship with the sales and office team members to ensure all expectations set with customers are met and that CertaPro’s trademarked Certainty Service System (CSS) for customer service is executed.
• Recruit, onboard, train, and retain all crews and painters to set them up for production success on the job.
• Support job planning and scheduling with the office.
• Coordinate with key suppliers.
• Ensure that all field programs and systems are being executed. Be a regular presence on job sites.
• Manage CertaPro’s safety program including training and compliance. Have a sense of urgency and excellence in all you do.

Required Skills :

• Strong inter-personal people skills.
• Effective communication. Ability to listen. Patience for customer service.
• Well-organized and attention to detail.
• Ability to work with numbers and understand gross margin.
• Ability to coach and motivate.
• Self-motivated. Hard worker.

Live the organizational values of CertaPro Painters :

• Deliver What You Promise
• Respect the Individual
• Have Pride in What You Do

Standards of performance include :

• Quality volume of jobs produced
• High customer satisfaction ratings
• Proactive customer issue management

Compensation :

• Salary plus bonus
• Laptop, phone, company vehicle, gas card.

Please include a cover letter explaining your fit with our organization and why you will be successful.

START DATE :

Let us know if you are interested in this position. Complete this short form and we will follow up with you promptly.