Product Support Sales Representative (PSSR)

Toromont Cat; Sydney; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading heavy equipment dealer in Sydney is seeking a Product Support Sales Representative to build and maintain customer relationships in the region. The successful candidate will focus on parts and service sales, ensuring customer satisfaction through technical support and strategic programs. The role requires a minimum of 5 years in the heavy equipment industry and a valid driver's license. Join our team to contribute to customer success and be part of a strong company culture.

Qualifications

• Minimum 5 years in Heavy Equipment Industry with focus on parts & service sales.
• Valid Drivers License.

Responsibilities

• Promote and increase parts sales, provide customer support.
• Conduct presentations to promote parts and service.
• Develop and implement a yearly territory plan.

Skills

Technical expertise

Relationship building

Sales strategy

Education

Post-secondary education

Job description

We are seeking a Product Support Sales Representative (PSSR) based in Sydney to join our team. The ideal candidate will be responsible for establishing, qualifying, and maintaining strong relationships with our customers in the region, with a particular focus on maintenance planners. Through technical expertise and strategic relationship building, the PSSR will work to increase sales of parts and service solutions, ensuring customer satisfaction and long-term engagement with our support offerings.

Responsibilities

• Demonstrate safe and environmentally sound work behaviours at all times in support of Toromont’s Health and Safety Policy, Programs and initiatives
• Promote and increase parts sales, exchange components and provide customer support to secure agreements
• Assist in the development of programs to achieve objectives aligned with the department to support the customer base
• Assist in building marketing/prospecting plans and closing strategies for new business
• Conduct presentations to promote Caterpillar parts and service through our service facilities
• Collaborate with customers to reduce the operating cost of their Caterpillar fleet through Repair before Failure, Preventative Maintenance, Predictive Maintenance (Planned Component Replacement and Contamination Control)
• Collaborate with respective MSRs and ISRs to promote a team selling approach
• Develop and implement a yearly territory plan aligned with regional and Corporate objectives
• Keep customers current on new products and offerings from Caterpillar
• Monitor any competitive literature or advertising to ensure our customers receive the fairest price possible

Requirements

• Post-secondary education
• Minimum 5 years in Heavy Equipment Industry with focus on parts & service sales
• Valid Drivers License

About Toromont Cat

With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!