Product Manager - CRM & Fraud

Princeton IT Services, Inc; Toronto; On-site; CAD 100,000 - 130,000; Full time

Job summary

A technology service company seeks a Senior Product Manager in Toronto to lead the development of a banking product focused on CRM and fraud mitigation. Ideal candidates have 8-10 years of experience and a strong understanding of product management in the fintech space. Strong communication and strategic thinking skills are essential. This role offers a dynamic work environment with a focus on user experience in payments and digital banking.

Qualifications

• 8-10 years of work experience in product management.
• Experience in mobile and web applications.
• Ability to dive into technical details.

Responsibilities

• Work with stakeholders to execute the product roadmap.
• Lead the development of an in-house CRM system.
• Gather requirements and create specifications for engineering.

Skills

Product management

CRM systems

Fraud prevention

Communication skills

Agile development

Education

Degree in engineering or computer science

Job description

Job Title : Senior Product Manager - CRM & Fraud

Location : Toronto, Canada

Job Type : Contract

Overview

We are looking for a Senior Product Manager with experience working in a fast-paced client-focused environment. You will be working in a cross-functional team of designers, developers, and QA to build a world class banking product focused on the next gen workers. We welcome candidates with experience building CRM systems, payments or fintech products, or fraud mitigation systems in payments or banking. Experience in all three areas is not required; strength in any two is valued.

Responsibilities

• Work with numerous stakeholders, including Product, Fraud, and Customer Support to understand and execute on the product roadmap.
• Work with external partners to integrate third-party services into the core platform.
• Design and build payment services that create a great user experience.
• Lead the development of an in-house CRM system tailored for financial services or fintechs.
• Gather requirements and create specifications for the engineering team.
• Lead the integration of a third-party fraud platform with existing products.
• Own the fraud product roadmap and define and report on KPIs by collaborating with risk and compliance teams to design and implement fraud mitigation features within payments and digital banking products.
• Own the product backlog and prioritize work in sprints.
• Write user stories and groom them for sprint planning.
• Remove roadblocks for the engineering team at a business level to help with day-to-day delivery.
• Work with customer support to identify, prioritize, and resolve production issues.
• Document functional, non-functional requirements, and release notes for internal / external stakeholders.
• Look at product analytics and user feedback to iterate upon existing features and to inform key product decisions.
• Hold product demos for internal / external stakeholders.

Qualifications

• 8-10 years of work experience in product management.
• Ability to dive into the technical details as required.
• Proven experience as a product manager working on mobile and web applications.
• Experience in at least two of the following : building or integrating CRM systems (ideally in payments or fintech), product management in payments or fintech, or fraud prevention product in payments or banking. Candidates with depth in any two of these areas are encouraged to apply.
• Strong written and verbal communication and presentation skills with the ability to communicate with technical and non-technical audiences.
• Ability to execute high value projects while dealing with competing priorities.
• Ability to think strategically with solving short-term problems while continuing to focus on longterm needs of the business.
• Technology and design-focused individual with a strong understanding of agile development processes.
• Degree in engineering, computer science, or equivalent, and product management experience