Privacy and Complaints Officer

Industrial and Commercial Bank of China (Canada); Toronto; On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading financial institution in Toronto seeks a Compliance Officer to oversee the Bank's Privacy Program and manage compliance issues. The ideal candidate has over 10 years of experience in privacy and regulatory roles within the Canadian financial services industry. This full-time role requires strong leadership in compliance governance and risk mitigation, along with a Bachelor's degree in a related field.

Benefits

Company pension

Dental care

Disability insurance

Employee assistance program

Extended health care

Life insurance

Paid time off

Tuition reimbursement

Vision care

Qualifications

• 10+ years of experience in privacy, data protection, compliance, and regulatory roles.
• 7+ years in a senior compliance role working with executives.
• Valid professional designation in Compliance is an asset.

Responsibilities

• Manage the Bank’s Privacy Program for compliance with relevant laws.
• Lead Complaint Handling and Issue Management Programs.
• Prepare regulatory filings and reports.

Skills

Privacy compliance

Data protection

Regulatory compliance

Project management

Analytical skills

Communication

Education

Bachelor’s degree in Legal Studies, Business Administration, or related field

Job description

Department / Branch: Compliance Department

Reports To: Deputy Chief Compliance Officer

Employment Type: Full-Time Permanent

Location: Downtown Head Office

Responsibilities

• Oversee and manage the Bank’s Privacy Program to ensure compliance with federal and provincial privacy laws (e.g., PIPEDA, Quebec, BC, Alberta) and internal data protection policies;
• Lead and manage the Bank’s Complaint Handling and Issue Management Programs;
• Identify, assess, and prioritize compliance issues, and implement effective action plans;
• Prepare and review regulatory filings and reports to agencies such as the Office of the Privacy Commissioner, OSFI, FCAC, etc.;
• Provide strategic leadership in privacy governance, complaints and issue management, risk mitigation, awareness, and regulatory compliance across all departments;
• Oversee investigations and take appropriate actions to mitigate risk and meet regulatory reporting obligations;
• Develop, implement, and update relevant compliance policies and procedures;
• Contribute to building and maintaining compliance reports (e.g., Chief Compliance Officer reporting);
• Prepare and deliver compliance-related presentations as required;
• Assist in the development and maintenance of the Regulatory Compliance Management (RCM) Framework, including the Financial Consumer Protection Framework (FCPF);
• Provide training and support on the use of Resolver, including developing training materials, administrating the system, and capturing controls;
• Deliver hands-on training to relevant staff to ensure effective use of Resolver in meeting regulatory requirements;
• Support other regulatory compliance tasks as assigned.

Qualifications

• Bachelor’s degree in Legal Studies, Business Administration, or a related field;
• Minimum of 10 years of progressive experience in privacy, data protection, compliance, and regulatory roles within the Canadian financial services industry;
• At least 7 years in a senior compliance role working closely with executive decision-makers;
• In-depth knowledge of Canadian privacy legislation and regulatory bodies;
• Strong understanding of evolving regulations and best practices in the financial sector;
• Demonstrated skills in analysis, communication, problem-solving, and project management;
• Valid professional designation in Compliance (e.g., CCEP, CIPP/C, CAMS) is considered an asset.

Job Type: Full-time

Additional pay:

• Overtime pay

Benefits

• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision care

Schedule

• Monday to Friday

Education

• Bachelor's Degree (preferred)

Experience

• Privacy / Data Protection / Compliance / Regulatory: 10 years (preferred)

Work Location: In person