Principal Customer Success Executive

ServiceNow; Ottawa; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading cloud computing firm is seeking an experienced transformation leader in Ottawa. This position requires at least 15 years in client-facing roles, with significant experience collaborating with senior leaders. You will lead high-complexity transformations for major customers and identify opportunities for professional services. The role offers a competitive salary, remote work flexibility, and opportunities for advancement. Canadian citizenship or permanent residency is essential, along with Canadian Secret Security Clearance.

Benefits

Competitive salary

Career advancement opportunities

Flexibility in work hours

Collaborative company culture

Qualifications

• Minimum of 15 years in client-facing roles focused on account management, consulting, or transformation leadership.
• Canadian citizenship or permanent residency and reside in Ottawa or nearby area.
• Significant experience collaborating with senior IT and business leaders.

Responsibilities

• Lead high-complexity transformations for major customers.
• Identify professional services pipeline opportunities.
• Collaborate with Impact team members to create executive-ready narratives.

Skills

Client-facing roles

Collaboration with senior IT leaders

Project management

Influencing stakeholders

Job description

Employer Industry: Cloud Computing and IT Services

Why consider this job opportunity

• Competitive salary with significant potential for bonuses
• Opportunity for career advancement and growth within the organization
• Work remotely with flexibility in work hours
• Engage with senior executives to drive strategic business transformations
• Collaborative and innovative company culture that values employee contributions
• Chance to influence product evolution based on customer insights

What to Expect (Job Responsibilities)

• Lead high‑complexity transformations for major customers, ensuring alignment with governance frameworks and organizational priorities
• Identify professional services pipeline opportunities and provide pre‑sales support as needed
• Collaborate with Impact team members to create executive‑ready narratives based on customer insights
• Shape customer organizational strategy by identifying trends and aligning delivery approaches with market demands
• Establish relationships with ServiceNow leaders and mentor Customer Success resources on transformation best practices

What is Required (Qualifications)

• Canadian citizenship or permanent residency and reside in Ottawa or nearby area
• Canadian Secret Security Clearance
• Minimum of 15 years in client‑facing roles focused on account management, consulting, or transformation leadership
• Significant experience collaborating with senior IT and business leaders to translate corporate strategy into ServiceNow technology applications
• Project management experience required; PMP preferred

How to Stand Out (Preferred Qualifications)

• Experience in leveraging AI in work processes, decision‑making, or problem‑solving
• Proven track record of influencing senior stakeholders and driving strategic outcomes in executive‑level roles
• Experience in critical subject areas such as IT Strategy, IT Operations, and Project Management

#CloudComputing #ITServices #CustomerSuccess #RemoteWork #CareerGrowth #AIIntegration

We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.