PMA COORDINATOR

Troy Life & Fire Safety Ltd.; San Juan de Terranova; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading Canadian safety solutions provider seeks a Preventive Maintenance Account (PMA) Coordinator for their St. John's, Newfoundland location. This role requires strong typing skills and proficiency in Microsoft Office to manage agreement renewals and customer information effectively. The ideal candidate has post-secondary education in Business Administration or related fields, along with experience in customer service or sales. Join a company known for its commitment to employee growth and success.

Qualifications

• Experience in Fire and Life Safety is considered an asset.
• 3 years' working experience is preferred.

Responsibilities

• Travel to assigned branches within the territory.
• Generate renewal reporting from ERP system.
• Run profitability reports by customer/agreement.
• Distribute renewal letters/agreements and follow up.
• Update customer information in Vista.

Skills

Strong typing skills with excellent attention to detail

Ability to multi-task

Proficient in Microsoft Office Programs

Experience in ERP/Data Management

Previous customer service experience

Bilingual in French and English

Education

Post-Secondary Education in Business Administration or related field

Job description

Location: St. John's, Newfoundland

Type: In the Office

We are hiring a Preventive Maintenance Account (PMA) Coordinator to join our team. The successful candidate will work in collaboration with PMA Managers in each assigned office to support the administrative responsibilities involved with agreement renewals.

Troy Life & Fire Safety Ltd. is one of the largest suppliers of Fire Alarm, Fire Suppression, Security, Nurse call and Communications Systems in Canada. As an Edwards Authorized National Partner, Troy is proudly Canadian. We are an employee‑owned company with over 1300 people in 28 locations coast to coast. An entrepreneurial company with a legacy of success, we pride ourselves on having a team of industry‑leading talent and an exciting plan for the future.

Troy is a 2025 winner of the Canada's Best Managed Companies program!

Nature & Scope

• The PMA Coordinator may be required to travel to all assigned branches within the assigned territory
• Generate renewal reporting from ERP system ahead of the PMA expiration date for all lines of business in the assigned region
• Run profitability reports by customer/agreement and recommend proposed pricing based on target gross margin budget/expectations
• Distribute renewal letters/agreements to the end customer in DocuSign, follow up and upload signed agreements into Vista
• Activate the PMA agreement once the agreement is fully executed
• Update customer information in Vista (i.e. service rates, customer contact information, mobilization charges, agreement notes, scope labour estimates, customer email addresses, etc.)
• Other related duties as assigned

Qualifications

• Strong typing skills with excellent attention to detail
• Post‑Secondary Education in Business Administration or related field; and/or 3 years' working experience
• Ability to multi‑task and be a versatile team member
• Proficient in Microsoft Office Programs (PowerPoint, Word, Excel and Outlook)
• Experience in ERP/Data Management/HRIS Systems and advanced computer ability considered a strong asset
• Previous experience in customer service, sales, and/or service coordination is considered an asset
• Industry experience in Fire and Life Safety considered an asset but not required
• Bilingual in French and English considered an asset but not required

Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both!

Accommodation for applicants with disabilities is available, upon request, throughout the recruitment process.

Thank you to all applicants who have taken the time to apply for this role. Please note, only those candidates selected to proceed in the next step of our application process will be contacted.