Pharmacy Coordinator

Bayshore HealthCare; Edmonton; On-site; CAD 40,000 - 50,000; Full time

Job summary

A health care provider in Edmonton is seeking a Pharmacy Coordinator. The role involves providing customer service, managing patient records, and supporting pharmacy operations under supervision. Candidates should have a high school diploma, strong organizational and computer skills, with 3+ years of customer service experience preferred. This full-time position offers an entry-level opportunity in a supportive environment.

Qualifications

• Excellent customer service skills.
• 3+ years of customer service experience.
• Strong computer skills.

Responsibilities

• Provide exemplary customer service primarily via phone/email.
• Create and maintain patient records.
• Manage pharmacy records and schedules.
• Confirm delivery addresses for patients.
• Make follow-up calls for outstanding accounts.

Skills

Customer service

Organization

Computer skills

Education

High school diploma or GED

Job description

Overview

Under the direct supervision of a licensed Pharmacist, the pharmacy coordinator provides excellent customer service to patients and interacts with Patient Assistant Programs and internal and external stakeholders. Pharmacy coordinators perform administrative and organizational tasks in a pharmaceutical setting.

Responsibilities

• Provide exemplary customer service that meet the standards of Bayshore Specialty Rx; customer interaction is largely done via phone / email.
• Create and maintain patient records in pharmacy software including filing and documenting appropriately according to P&Ps, all activities using required paperwork (logs).
• Manage pharmacy records such as site calendars, appointment changes, dispensing and shipping schedules.
• Accurately confirming delivery address with specialty programs and patients to ensure arrival at the appropriate destination on time.
• Patient follow-up calls for outstanding accounts.
• Assist the pharmacist / registered pharmacy technician in maintaining federal, provincial, and local laws, accrediting body standards, and Policies and Procedures (P&Ps).
• Faxing doctors for refills.
• Escalates situations as required to the appropriate pharmacy team member.
• Effectively communicate with both external and internal stakeholders.
• Develop and maintain professional relationships with health care professionals, reimbursement coordinators and infusion clinics.
• Accurate data entry into various systems.
• Performs other administrative duties as assigned.

Qualifications

• With a high school diploma or GED.
• Excellent customer service skills
• Typically requires 3+ years of customer service experience.
• Organized and disciplined; strong computer skills.
• The employee is regularly required to talk or hear.
• Use the computer and other equipment and reach with hands and arms.
• Vision requirements include close vision, colour vision, night vision, peripheral vision, depth perception and the ability to adjust focus.

Location: AB- Edmonton

Seniority level: Entry level

Employment type: Full-time

Job function: Health Care Provider

Industries: Hospitals and Health Care